Frequently Asked Questions (FAQS)

What is the Insurance Institute of Norwich?

The Insurance Institute of Norwich is the local CII institute, represented by a council of volunteers who work to provide a curriculum of professional development, networking and social events to CII and PFS members within the region. The institute also look to raise funds for the Insurance Charities and the President’s charity of choice, most notably through an Annual Dinner.

The council meet every 6 weeks with designated roles such as President, Treasurer, Charity Representative, Education Secretary and Social Secretary. There are also sub-committees to the main council such as New Professionals, Education and the Personal Finance Society.

How do I receive the communications from the Insurance Institute of Norwich?

In order to receive the flyers for upcoming professional development, social and networking events, you will need make sure the ‘manage your preferences’ section under MyCII is updated on the CII website, with your agreement to receive email communications from the local institute.

We are also on social media – please connect with us on the following platforms to hear the latest news:



How does my CPD points get recognised for professional developments events?

Providing you have attended an event, you will receive an email afterwards, which includes your CPD certificate. In the event you cannot trace receiving the certificate, please contact our Secretary, Sue Donmall ( who will provide you with a copy.

Please note that you will be required to sign a register of attendance at our professional developments events.

Where are the institute events held?

Our educational seminars are typically held at the Forum, Auditorium (Level 2) during a lunch- hour. Seminars will usually start at 12:30pm with a complimentary lunch and refreshments available from 12:15pm.

The venues for social and other professional development events may vary. We would recommend you refer to forthcoming events section of the institute website for full event details.

Are Insurance Institute of Norwich events free?

Our professional development and education seminars/webinars are free to CII registered members. You will need to provide your CII membership upon registration.

For Non-members a fee is charged.

Other social/networking events may incur a charge, dependant on the nature of the event. Costs will be included within the details of the event and payment will be taken upon completion of the booking.

What is the Insurance Charities and how can I apply for help through the institute?

The Insurance Charities can provide support for current and former insurance employees and their dependants in the UK and Ireland, experiencing difficult life events such as Ill health, Disability, Tragedy, Depression, Financial problems and Redundancy.

Should you wish to discuss an application or eligibility criteria in greater depth, or have any questions, please refer to our Charities Representatives:

Holly Heald -

Paul Roskilly -

What are the roles on the council and how do I know who to contact in the event of a question?

The council member contact details and corresponding roles can be located on the website.

Alternatively, please contact our Secretary, Sue Donmall ( who can review your query and direct you to the appropriate contact.