Professional Standards and the Insurance Profession

Professionalism is vital to building public trust in insurance. Professionalism is not just about following regulator's rules and regulations. It's about creating the right culture and ethical standards. Breaking down professionalism into three key elements: competence, ethics and duty of care, can help put professionalism into practice. The Chartered Insurance Institute is here to help insurance professionals on their journey.

By the end of this lecture members would have gained an insight into:

• The three key elements of professionalism for insurance professionals
• How to put professionalism into practice
• The professional body's role in raising standards across the sector

Speakers Bio:

Melissa joined the CII in September 2017, leading its professional standards, ethics and conduct activity. She is also responsible for its legal affairs and risk management. She brings significant insurance and legal experience to the role, having spent over a decade as Senior Ombudsman at the Financial Ombudsman Service, as a Director of Fairer Finance, and as a Tribunal Judge.