The Art of Effective Listening
There is a big difference between hearing what someone is saying and listening to them. Hearing is passive, listening is active.The ability to listen to, rather than just hear, what clients and colleagues have to say is an essential skill.
It helps to build strong relationships and this results in new business, business retention and happier workplaces.
This seminar will develop your listening skills and help you with both internal and external relationships at work. It will also teach you how to connect with people through understanding behavioural traits and why people say what they say.
Learning Objectives
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appreciate the important difference between hearing and listening what someone else is saying and the impact this has on relationships.
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understand how to listen without thinking and making judgements.
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recognise annoying habits that can potentially isolate people communicating with you.
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connect more easily with people by understanding behavioural traits.
A light lunch will be provided from 12.15pm
Car parking is available at Rose Lane Multi-storey (approx 5 min walk to venue)
To book this or any of our other events then please head to www.cii.co.uk/norwich
If you have any questions then please contact
Sammi Bradshaw at secretarynii@gmail.com
Venue
- The King's Centre
- 63-75 King Street
- Norwich
- NR11PH
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.