The Art of Disagreement

Tuesday, 08 September 2020
1:00 pm – 2:00 pm
    • Jeff Heasman Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M

About the Session

Disagreements are inevitable and they often perceived in a negative light. However, through conversations a disagreement can be positive and even result in you retaining or winning new business. A culture in which disagreements are seen in a positive way will also encourage creativity and openness. This session will teach you how to recognise the 'spark' that leads to a disagreement and then how to manage the interaction towards a positive outcome.

Learning Objections

By the end of the session, participants will be able to:

  • Identify why and how the disagreements arise
  • Explain the key skills that can be learnt to successfully manage disagreements
  • Implement a stray to turn disagreements into a positive outcome for all involved

If you have any questions please contact our secretary Sammi on

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at

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CII Member Registration