Previous events
All previous events
Exceptional Communication with Michael from Kataholos
The best way to improve your relationships, is through the way that you communicate. So come along and enjoy learning some new material to help you to do so!
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How to escape life's drama (An Introduction to Transactional Analysis)
Join us for this interactive session which will be hosted Live-Online on Zoom. Please have your camera's on where possible to interact for the benefit of the group.
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It’s all about the balance - Hatha Yoga
Bring some balance back into your life with our next wellbeing session – Hatha Yoga!
View event detailsConsumer Duty Skills Toolkit
The Consumer Duty deadline approaches, join us in person at Portman Road – Ipswich Town Football Club – Premier Suite, where Jeff Heasman will provide the tools and guidance to navigate this new regulatory environment.
View event detailsHarper Wells Wine Tasting
The IIN are delighted to invite members to a wine tasting event at Harper Wells, a great opportunity to enjoy some fine wines and network with other members. This event will take place at Harper Wells, 60-64 Ber Street Norwich NR1 3EW, between 7-9pm. At a cost of GBP15 per person, guests will enjoy fizz on arrival followed by a tasting of 6 wines which will be a mix of 2 red, 2 white, 2 rose, plus nibbles. Brian from Harper Wells will host the tasting and provide information and guidance on the wines. We do expect this event to be popular so please book your place as soon as possible so you don’t miss out. If you have any dietary requirements, please advise at the time of booking.
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CII New Generation Programme – What you need to know hosted by 2023 Broking Group
Are you thinking of applying this year for the CII New Generation Programme?.... Here's your chance to hear from the current CII New Gen Broking Group. They will walk you through the acceptance criteria and talk you though what you can do to help your application stand out. In addition they will talk about what their current experience has been like on the programme and answer any burning questions you may have.
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Hawkins Webinar - Spontaneous Combustion of Oily Rags
In this session the speaker will explain how improperly disposed/stored oily rags can self-heat and pose a risk of fire.
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Intro to Commercial Combined Insurance
This course gives an introduction to commercial combined insurance policies. Within it we will examine the core cover and the optional covers available. We will also look at the rating factors that helps an underwriter decide whether to accept the risk.
View event detailsWEBINAR - Development of Parametric BI Solutions - dealing with coverage gaps
This session looks at some of the new Business Interruption solutions being developed by parametric insurers. It will identify coverage gaps to be aware of and how to distinguish parametric and conventional cover.
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Hawkins Webinar - Numerical Analysis in Forensic Geotechnical Engineering
In this session the speaker will provide a glimpse of numerical analysis in geotechnical engineering including: · Basic concepts · Application to forensic investigations · Case studies
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Contractors all risks - an introduction
Join Diane for this webinar where this session will look at Contract Works policies and what they cover, what are the main cover issues (including defect exclusions) and the information brokers need to place the cover
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Hawkins Webinar - Should a Building be Demolished Following a Fire?
In this session Yang will demonstrate the methodology and technology Hawkins uses to conduct structural assessment of fire damaged structures.
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IDD Complaint Handling
"The course will give you an in depth understanding of complaint handling in a regulated environment. We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them. We’ll also explore the impact of the new Consumer Duty on complaints handling with particular focus on good outcomes for our customers. Through using interactive exercises and realistic scenarios we will run through examples of complaints and the ways we should and should not handle them."
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Hawkins Webinar - The Perennial Problem of Bulk Cargo Liquefaction
Nico’s presentation will answer the following questions: · What is liquefaction? · Which cargoes pose a risk when carried? · How can that risk be mitigated?
View event detailsWEBINAR - Restoring Trust in Insurance by Improving Customer Service
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the joint issues of customer service and trust – inextricably linked and vital to the future prosperity of the insurance sector. We will examine how customer service can be improved by both businesses and individuals, and look at the vital role service has to play in restoring the trust that is so important to all business relationships.
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Hawkins Webinar - Escape of Water: Really a Materials Problem?
Chun Chan will discuss how the fault is often placed on a defective component when an escape of water occurs, and how Hawkins investigates other potential causes to identify the real issue.
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