Previous events
All previous events
Hawkins Webinar - Spontaneous Combustion of Oily Rags
In this session the speaker will explain how improperly disposed/stored oily rags can self-heat and pose a risk of fire.
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Intro to Commercial Combined Insurance
This course gives an introduction to commercial combined insurance policies. Within it we will examine the core cover and the optional covers available. We will also look at the rating factors that helps an underwriter decide whether to accept the risk.
View event detailsWEBINAR - Development of Parametric BI Solutions - dealing with coverage gaps
This session looks at some of the new Business Interruption solutions being developed by parametric insurers. It will identify coverage gaps to be aware of and how to distinguish parametric and conventional cover.
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Hawkins Webinar - Numerical Analysis in Forensic Geotechnical Engineering
In this session the speaker will provide a glimpse of numerical analysis in geotechnical engineering including: · Basic concepts · Application to forensic investigations · Case studies
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Contractors all risks - an introduction
Join Diane for this webinar where this session will look at Contract Works policies and what they cover, what are the main cover issues (including defect exclusions) and the information brokers need to place the cover
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Hawkins Webinar - Should a Building be Demolished Following a Fire?
In this session Yang will demonstrate the methodology and technology Hawkins uses to conduct structural assessment of fire damaged structures.
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IDD Complaint Handling
"The course will give you an in depth understanding of complaint handling in a regulated environment. We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them. We’ll also explore the impact of the new Consumer Duty on complaints handling with particular focus on good outcomes for our customers. Through using interactive exercises and realistic scenarios we will run through examples of complaints and the ways we should and should not handle them."
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Hawkins Webinar - The Perennial Problem of Bulk Cargo Liquefaction
Nico’s presentation will answer the following questions: · What is liquefaction? · Which cargoes pose a risk when carried? · How can that risk be mitigated?
View event detailsWEBINAR - Restoring Trust in Insurance by Improving Customer Service
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the joint issues of customer service and trust – inextricably linked and vital to the future prosperity of the insurance sector. We will examine how customer service can be improved by both businesses and individuals, and look at the vital role service has to play in restoring the trust that is so important to all business relationships.
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Hawkins Webinar - Escape of Water: Really a Materials Problem?
Chun Chan will discuss how the fault is often placed on a defective component when an escape of water occurs, and how Hawkins investigates other potential causes to identify the real issue.
View event detailsManufacturing Industry focus
Join Diane Jenkins for this webinar where this session on manufacturing is the first of a series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
View event detailsHospitality Industry focus
Join Diane Jenkins for this webinar where this session on Hospitality is another of our series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
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Webinar – Let's Talk Menopause
The menopause can have a big impact on the daily lives of employees and, in turn, have a negative impact on their performance and attendance at work. This session aims to help raise awareness of the challenges it can cause and the simple actions that can help women thrive in the workplace.
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Annual General Meeting 2023
We need you! To get down to our AGM... Your local institute council invites you to attend their 2023 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
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Hawkins Webinar - The Use of Drones to Inspect Fire-Damaged Buildings
This session will look at how drones can overcome the challenges of restricted access and assist in the production of comprehensive illustrated reports.
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Developing Assertiveness Webinar
This course is designed for new managers, leaders and those dealing with people face-to-face and on the phone regularly.
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