Relationship Management
The Insurance Institute of Perth and Dundee is delighted to be hosting a personal development session on Relationship Management.
This half-day workshop is designed to help delegates enhance their understanding and behavioural skills in Relationship Management, particularly how they use relationships in trading situations. By attending this course, delegates will be able to increase their business performance through more effective and strengthened relationships.
Anyone who has a face to face interaction with customers and client will find this talk of interest.
Our speaker, John Nutter, is a respected and experienced trainer for Aviva who will share with delegates the secrets of how to become an effective relationship manager.
Learning objectives:
By attending this event delegates will be able to:
• Define Relationship Management
• Explain the different levels of relationships with clients
• Map the effectiveness of their relationships
• Describe how to communicate more effectively using KOLB
• Use a Matrix to create an effective relationship management plan
We hope to conclude by 14.00hrs
There will be a short coffee break mid-morning and a light lunch will be provided.
This event is open to both MEMBERS and NON-MEMBERS.
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
4 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.