How Extremists’ Exploitation of Chatbots Impacts the Insurance Landscape

This engaging session by Jeff Heasman provides an insight posed by Chatbots in the insurance context, but will undoubtably be of interest to our wider membership given the widespread use of Chatbots. 

Chatbots have evolved rapidly in recent years, fuelled by advances in AI, and today serve billions of users across dedicated platforms such as ChatGPT as well as embedded services on platforms including Google and Meta. While these tools provide efficiency and innovation, they also carry emerging risks.

For insurers, the misuse of chatbot technology, whether through radicalisation, fraud, misinformation, or enabling criminal activity, creates new challenges in underwriting, risk modelling, and claims. Malevolent actors have already exploited chatbots to cause harm, and vulnerable users may be manipulated with serious social and financial consequences.

This one-hour session explores how extremists and other bad actors leverage chatbots, what this means for insurers’ exposure to cyber, liability, reputational, and regulatory risks, and the safeguards that technology companies have employed to prevent harm.