Questioning and Information Gathering Techniques
Following on from his very successful seminar on "Writing to Express and not to Impress" we are delighted to invite Jeff Heasman back to lead us in another event that will focus on the use of plain language - this time focusing on asking questions and gathering information.
Whatever area of insurance you are involved in, questioning and information gathering techniques are crucial skills to be applied and this fun and interactive talk (complete with audience participation) is bound to be of interest to all members.
Indeed, with the Consumer Insurance (Disclosure and Representations) Act 2012 emphasising that courts must assess whether clear and specific questions were asked when deciding whether or not a consumer took reasonable care not to make a misrepresentation, this is an event you should not miss!
If you would like to join us at this free two hour CPD seminar please click on the "Book Now" button below.
Please note that tea, coffee, orange juice and Danish pastries will be served from 7.30am onwards
By the end of this event, delegates will be able to identify:
- assessment and strategy
- types of questions
- methods of questioning
- understanding questions
- responding effectively
There is plenty of free on-site parking at Clair Hall and Haywards Heath Station is just a few minutes' walk away.
PLEASE NOTE: If parking at Clair Hall for this event, you will need to obtain a permit from Reception on arrival, otherwise, you may incur a penalty parking charge.
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.