Events
Forthcoming

Webinar - Advanced Construction Risks
This session examines how the standard Joint Contracts Tribunal contract has influenced the Contractors' insurance product, where and to whom the building contract imposes responsibility for insurance and the main classes affected
Thu 03 Apr 10:00 am – 11:00 am
Alan Tickner, Nick Thomas, Nick Thomas & Associates

CII Charity Quiz Night 2025
It's Quiz time!
Last year we had a very successful quiz night, raising £100 for the Morriston Food Bank and donating 8 or 9 bags full of food and toiletries.
We are looking to repeat this success this year and invite you along to this year's annual quiz.
Cost: £13.50 per person (inc food).
There is a maximum of 6 persons per team.
Quiz Prizes and Raffle Prizes to be won!
We are again donating to the Morriston Food Bank. All profits from the night will be donated to the Food Bank and we are asking everyone to bring a food or toiletries donation (tin of soup, packet of biscuits, toothpaste etc)
As with all our social events the quiz is open to Institute members and non-members who are engaged in the Insurance Industry, bring along your family and friends.
Thu 03 Apr 7:00 pm – 10:00 pm
Morriston Golf Club

Webinar: Professional Indemnity insurance – How claims can arise
This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.
The webinar, presented by Alan Chandler, one of the most popular presenters in the UK, explores the problems posed by a claims made wording and the difficulty clients have going into retirement without adequate run off cover. The presentation also looks at ensuring the correct limits of indemnity are set.
Wed 07 May 11:00 am – 12:00 pm
Alan Chandler,

Annual General Meeting 2025
We need you! To get down to our AGM...
Your local institute council invites you to attend their 2025 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year.
If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved.
Book your place today.
Wed 07 May 6:00 pm – 7:00 pm
The Village Hotel Swansea

Webinar: How to Understand and Explain Insurance Policies in 5 Easy Steps
ABOUT THE SESSION
The insurance market is increasingly competitive and the policies sold are increasingly complex. New business is won and existing business is retained when insurance professionals are able to properly understand the products being sold and explain key features in clear and transparent language.
This session will show you how to understand and explain insurance policies to customers in 5 easy steps.
Tue 03 Jun 9:30 am – 10:30 am
Jeff Heasman, Insurance Upskill

Webinar: An overview of commercial package insurance
This webinar will provide a practical look into the various sections of a typical commercial package insurance policy, what is covered and what protection a commercial customer actually obtains, so that brokers, underwriters and claims staff alike can be confident when explaining the different sections of cover.
The reality is, that many commercial customers do not always appreciate the breadth of their cover, and as such the discussion tends to too often focus on price rather than cover and quality. This webinar will look to put the onus back on the essentials of cover and quality so that customers can make informed decisions.
The presentation will be provided by Alan Chandler, one of the most popular speakers within the UK, and Alan in his usual plain English style will outline the main areas of cover, the history of package insurance and how sums insured should be correctly set. The webinar will be suitable for anyone working with commercial package insurance be they brokers, underwriters or claims staff.
Tue 29 Jul 11:00 am – 12:00 pm
Alan Chandler,
Previous events

CPD Webinar: Leading and managing hybrid and remote teams
Leading and managing hybrid teams is not new. Some teams have worked remotely for many years. There are companies that have international offices; regional offices and international leadership teams. However, there are trends for many talented employees who wish to work remotely or return to the office for 2 days a week.
How do we lead teams in this way; reaching deadlines; working efficiently together; building trust, rapport and respect for each other? This is the modern world.
Tue 18 Mar 12:30 pm – 1:30 pm
Susan Heaton-Wright,

St David's Day Lunch 2025
The ever popular St David's Day lunch is back again this year. It is always a great social event for CII members and non-members alike. Come along and meet your industry peers, catch up with old friends or just sample some great food and drink!
The venue this year will be:
The Welsh House
Unit 5, J Shed Arcade
Swansea
SA1 8PL
We have secured private dining for 24 people, so please let us know as soon as possible if you wish to come as places are filling up quickly.
2 COURSES £19.95
Fri 07 Mar 1:00 pm – 4:00 pm
The Welsh House

Webinar - The Art of Listening to What People DON´T Say
ABOUT THE SESSION
When listening to customers and colleagues, it is as important to understand what they don´t say as what they do say. We are all guilty of cloaking messages and there can be a number of reasons for this. Being left to read between the lines can have disastrous consequences.
By being able to listen for subliminal messages and nuances in communication and identifying the reason why someone is communicating in a certain way, we can avoid any problems manifesting themselves in the future and better understand the true meaning behind a message.
The skills of listening to what people don´t say is as critical as the skill of actively listening to what people do say. The skills taught in this webinar will add great insight and value to the relationships you build with customers and colleagues.
Wed 26 Feb 9:30 am – 10:30 am
Jeff Heasman, Insurance Upskill

Webinar - How liability rates will significantly fall in 2025 due to the recent Ogden rate
The Ogden rate may sound an obscure thing, but it has massive implications both positively and negatively on liability settlements. All brokers, underwriters and claims staff should have a good understanding of the Ogden rate in order to explain rating changes to policyholders and understand why large liability claims will now be reducing
Tue 04 Feb 10:00 am – 11:00 am
Alan Chandler,

Webinar: Trust – building trustworthiness and trusted advisor status
In the insurance industry, in particular, we often focus on developing our technical skills, and our product and service knowledge in the belief that this alone will be all we need to win new clients, and then provide great service to existing clients. But of course if the prospect does not ‘trust’ us sufficiently we are unlikely to be appointed in the first place, and if our clients don’t trust us, it will be more difficult for us to bring value, and our position will be constantly under threat. This session focuses on the importance of Trust in prospect and client relationships, and how to build it.
Thu 16 Jan 10:00 am – 11:00 am
Nick Thomas & Associates,

Webinar: Understanding Business Interruption extensions and advanced loss of profit
One of the many things the Covid-19 pandemic has taught the insurance industry is the importance of going through the various Bi extensions with clients and documenting these discussions. Failure to do this could leave the broker wide open to a PI claim against them.
This presentation, delivered by Alan Chandler one of the most popular speakers in the UK, looks specifically at BI extensions, the purpose of each one of them and how in each case an incident could give rise to a claim. Many in the industry have an incorrect view of extensions, for example many discuss utilities extension cover with clients when they really mean terminal ends, so give a wrong impression of the coverage their policy is actually providing.
This webinar will be highly beneficial for Brokers and Insurers alike.
Thu 12 Dec 2:00 pm – 3:00 pm
Alan Chandler,