Webinar: The Power of Listening

Friday, 26 April 2024
9:30 am – 10:30 am (UK time)
    • Nick Thomas, Nick Thomas Associates

The Power of Listening

‘Nature hath given [us] one tongue but two ears, that we may hear from others twice as

much as we speak.’ Epictetus [Ancient Greek philosopher].

Many of us merely ‘hear’ and fail to really ‘listen’. Effective listening can have a profound effect on all our interpersonal relationships at work and home. In this session Nick Thomas brings together his expertise from the worlds of sales and coaching to help improve awareness of the importance of effective listening, and some key skills and tools to improve performance in multiple different environments.

• Understanding the power of listening in multiple different work and life contexts
• To be able adapt your level of listening and listening focus to different contexts and environments
• Understanding that effective listening is a ‘learned skill’ that you can develop

Content and Learning
• The benefits of [really] listening
• Listening in the context of sales and client work
• Listening in workplace – effective interactions with your teams and colleagues
• Barriers to listening and how to overcome them
• Levels of listening
• Listening skills and tools
• Matching your listening focus to the context
• Listening practices

Speaker - Nick Thomas

Specialism: Sales, communication, soft skills and performance

Experience: Twenty-five years working in the insurance industry – sales and relationship management specialist. Nick was a high performing sales producer, regional, and national sales director working for UK national and global brokers. Nick moved on to become an experienced Coach, Consultant and Trainer.

Qualifications: BA Hons, Economics, Master Practitioner in NLP, Diploma in Life Coaching, Corporate and Executive Coach, Holistic Lifestyle Coach and Advanced Exercise Coach

  • Online

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.