Previous events

This month

Webinar: A Plain English Overview of Contractors Insurance

  • Thu 03 Jun 9:30 am – 10:30 am
  • Webinar
    • Alan Chandler

From small builder to plumbers through to large building firms there are an increasing number of contractors needing insurance often due to the fact that building firms now take on contractors rather than employees. These contractors need professional guidance on their insurance needs and this presentation will outline the main factors to be taken into account. As an example would a small building firm really understand the difference between labour-only and Bona-fide sub-contractors, if they do not have a broker they are in big trouble as the Insurance Act 2015 says they must make a fair presentation of risk, without help how do they do this? The presentation, delivered by Alan Chandler one of the most popular insurance presenters in the UK, will look at the main insurance needs of a contractor. The webinar will include looking at contract works cover, understanding contractor liability cover including non-negligence cover, understanding the Business Interruption cover including understanding how to add fines and damages to the contractors’ policy and why current limits of indemnity are often not sufficient. The contractors sector will suffer badly from the hardening market and this presentation will look at how you can best get your clients’ needs correctly arranged

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Webinar: Eco-psychology: the impact of your surroundings on well-being and productivity

  • Tue 18 May 9:30 am – 10:30 am
    • Jeff Heasman, Insurance Upskill

Overview Eco-psychology is the growing science of the impact our immediate surroundings have on our mental well-being and in turn our productivity. This has never been more important now we are working in a very different environment (literally and metaphorically) since the outbreak of Covid-19. This session will explore the science of ecopsychology and examine why it is important not only to surround ourselves with the 'right' people but also with the 'right' surroundings.

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Webinar: An overview of professional indemnity insurance

  • Thu 06 May 9:30 am – 10:30 am
  • Webinar
    • Alan Chandler

Overview This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.

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2021 Annual General Meeting

  • Wed 05 May 6:00 pm – 7:00 pm
  • Webinar

We need you! (To get down to our AGM, that is...)

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Webinar: Motor Legal Expenses Insurance

  • Tue 20 Apr 9:30 am – 10:30 am
  • Webinar
    • Bernard Thornton FCII

Motor Legal Expenses (MLE) is a class of insurance frequently misunderstood, overlooked or dismissed altogether. For many claimants however, MLE can be a vital form of cover, and one which is changing significantly with the upcoming implementation of the Civil Liability Act. This important legal instrument is set to make sweeping changes to the way both personal injury and ULR claims are handled and calls for major changes in the way MLE is worded, priced and sold. The wide variety of policies, cover, and marketing options can be confusing for clients and sometimes for insurance professionals. This webinar seeks to demystify MLE and to clarify what needs to be taken into account when considering and recommending cover to clients. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and fast-moving aspect of general insurance.

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CANCELLED: Annual Dinner 2021

  • Fri 16 Apr – Fri 31 Dec

Due to the ongoing Covid-19 situation, with numbers likely to be limited to smaller numbers for the foreseeable future, we have taken the disappointing decision to cancel the 2021 dinner. After cancelling the 2020 dinner we were hopeful that we would be able to stage the dinner this year, but this doesn’t look possible. We are so much looking forward to seeing you all when the time allows.

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Webinar: Personal Effectiveness For A Hard Market

  • Wed 07 Apr 9:30 am – 10:30 am
  • Webinar
    • Nick Thomas, Nick Thomas Associates

This second session in the hard market series delivered by Nick Thomas of Nick Thomas & Associates builds on what we learned in session one. The session looks at the platform we need to set to deliver our successful hard market trading strategies It examines key concepts such as client trust and client intimacy, and how we can achieve these through best practice skills and methodologies.

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Webinar: An overview of commercial package insurance

  • Wed 24 Mar 3:00 pm – 4:00 pm
  • Webinar
    • Alan Chandler

This webinar will provide a practical look into the various sections of a typical commercial package insurance policy, what is covered and what protection a commercial customer actually obtains, so that brokers, underwriters and claims staff alike can be confident when explaining the different sections of cover. The reality is, that many commercial customers do not always appreciate the breadth of their cover, and as such the discussion tends to too often focus on price rather than cover and quality. This webinar will look to put the onus back on the essentials of cover and quality so that customers can make informed decisions. The presentation will be provided by Alan Chandler, one of the most popular speakers within the UK, and Alan in his usual plain English style will outline the main areas of cover, the history of package insurance and how sums insured should be correctly set. The webinar will be suitable for anyone working with commercial package insurance be they brokers, underwriters or claims staff. This is also applicable for all those studying IF3 or IF8.

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Webinar: Broker Trading Skills and Strategies in a Hard Market

  • Tue 09 Mar 9:30 am – 10:30 am
  • Webinar
    • Nick Thomas, Nick Thomas & Associates

We are now working in the first ‘hard market’ for many years, and as such there is a whole generation of insurance professionals and clients who have never worked in these conditions. Hard markets require a different set of skills and approaches to those required in the soft phase of the cycle. This session seeks first to understand the perspective of both the broker and the client, and goes on to explore how we can use this understanding to adapt our trading strategies to maximise client outcomes.

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Webinar: Fundamental Dishonesty - a practical guide for Insurers

  • Tue 02 Mar 9:30 am – 10:30 am
  • Webinar
    • John McSherry

Since the introduction of the fundamental dishonesty defence in bodily injury claims there have been a number of high profile cases where defendant insurers have successfully used this approach. However, as strategy in the insurers defence tool kit it remains underutilised. The presentation is aimed at members who negotiate third party bodily injury claims, but also has implications for credit hire claims, and should be of interest to those members who handle general fraud claims.

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Webinar: Communicating with Customers in Difficult & Uncertain Times

  • Tue 09 Feb 9:30 am – 10:30 am
  • Webinar
    • Jeff Heasman, Insurance Upskill

The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer onboard.

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Webinar: The Three Wise Insurance Execs: an Insurance Christmas Story

  • Thu 17 Dec 10:30 am – 11:30 am
  • Webinar
    • Jeff Heasman, Insurance Upskill

This amusing and fun webinar will look at the magic of the Christmas story through the eyes of The Three Wise Insurance Execs, as they set out on their camels from a small village in Wales to reach The Lloyd´s Building in London, above which a guiding star shines brightly. The story will be narrated by Jeff Heasman, using specially commissioned artwork. 2020 has been challenging but this will be a story with an underlying message of positivity and hope! Just like the original Christmas story. So, let´s sign off our 2020 CPD programmes on a positive note with some serious learning but in a fun and amusing way … through the eyes of The Three Wise Insurance Execs in An Insurance Christmas Story.

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Webinar: Looking after you - a positive approach to stress

  • Tue 08 Dec 11:15 am – 12:15 pm
  • Webinar
    • Michael Quigley BA(Hons) MA PGCE, Kataholos

About this session. For all employees, this course is designed to empower you towards having a positive and proactive approach to stress

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CANCELLED: Annual Dinner 2020

  • Fri 06 Nov 6:30 pm – 11:59 am

Due to the Covid-19 situation and other factors considered in terms of planning and social responsibility the Annual Dinner will be cancelled for 2020 but we will aim to organise next year's in 2021 and will communicate in due course. If any members have any questions or would like to discuss further please don't hesitate to contact us at swanseainstitute@cii.co.uk

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Equity Release in Focus

  • Tue 03 Nov 11:00 am – 12:00 pm
  • Webinar
    • Jane Forshaw, Pure Retirement

The use of equity release as a financial tool has gained significant momentum of the last 5 years and is showing no sign of slowing. Continuous growth spans from not only record low interest rates, but the industries focus on innovation and development to ensure everyone the offering is both competitive and appropriate. Anna and Hattie will present a general introduction to the industry, providing the knowledge, contact and support to allow people to venture further into this space. This session will help alleviate some common misconceptions with equity release and showcase how viable it is as a financial consideration for you and your clients. Equity release is and should be a part of every financial discussion when we are catering for clients in later life.

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Webinar: How to set the correct property sums insured

  • Tue 15 Sep 9:30 am – 10:30 am
  • Webinar

It is estimated that 90% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoiding the under-insurance trap. The webinar will look at what clients actually need to take into when settling Buildings, Contents and Stock sums insured. Alan Chandler will explore why under insurance is so common, the effects of under insurance for the client and why under insurance is an increasing cause of Professional Indemnity claims against brokers. One of the problems is that the figures on the client’s balance sheet are not the same as those required for insurance purposes and Alan will point out the differences so that clients can be warned.

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CPD Webinar: How To Perfect Your LinkedIn Profile

  • Wed 19 Aug 1:00 pm – 2:00 pm
  • Webinar
    • Christina Robinson, Green Umbrella Marketing

Webinar Overview: LinkedIn is the ultimate tool when it comes to building and nurturing business relationships - and as we all know first impressions really do count! So let me ask you a question… When did you last take the time to look at your LinkedIn profile? In this webinar, you'll be walked through a 10 point checklist which will allow you to make the most of your LinkedIn profile.

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Application Fraud: the forgotten frontline battle!

  • Wed 05 Aug 10:00 am – 11:00 am
  • Webinar
    • Jeff Heasman, Insurance Upskill

The latest ABI statistics relating to insurance fraud show a rise in application fraud and the number of detected incidents far outweigh fraudulent claims. Yet, when we talk as an industry about fraud, the focus is all too often on claims and curiously application fraud is somewhat overshadowed. All insurance professionals are on the frontline in the battle against this scourge. This session will shed light on what the latest ABI statistics tell us, the duties we have in law at the application stage and how to identify and counter application fraud.

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CPD Webinar: An overview of Motor Trade Insurance and why rates will continue to increase.

  • Tue 21 Jul 9:30 am – 10:30 am
  • Webinar
    • Alan Chandler

This webinar provides an overview of the main covers for a Motor Trader and where brokers make mistakes when setting up covers. It explores the background as to why the motor trade market is hardening and why rates will continue to rise, as well as looking at how a broker can help clients by getting motor traders to focus more on risk management. This presentation is appropriate for brokers, underwriters, claims staff and loss adjusters.

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Assertiveness

  • Tue 14 Jul 12:30 pm – 1:30 pm
  • Webinar
    • Susan Heaton-Wright , Superstar Communicator

Overview: Many people are worried about being assertive: they believe they are coming across as aggressive. Yet everyone has the right to express their needs. Being assertive is an essential skill for anyone. Developing excellent assertiveness skills makes you a better colleague, team player and human being.

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