Previous events

This month

Webinar: Introduction to Parametric Insurance

  • Wed 22 Sep 2:30 pm – 3:30 pm
  • Online
    • Diane Jenkins and Nick Thomas , Nick Thomas Associates

This introduction to parametric insurance is an excellent opportunity for delegates to develop their understanding of this type of insurance. Parametric insurance is not new but is being developed for SMEs and provides options for previously uninsurable risk, such as flood. The session includes: What is parametric insurance? Various product examples, and how they can be utilised. How parametric solutions differ from other insurance solutions. The potential of parametric solutions for SMEs.

View event details

Webinar: Financial Resilience for Women

  • Wed 08 Sep 9:30 am – 11:00 am
  • Online
    • Alison Cooper, ACT One Training Services Ltd

This talk follows and builds on the theme of the CII initiative, Insuring Women’s Futures. The talk is geared towards women and to financial planning professionals, who are interested in learning more about the key issues for women and their future financial resilience. The talk is designed to highlight what women need to know on their quest for Financial Independence. Due to interaction, numbers are capped at a maximum of 25 people.

View event details

All previous events

Webinar: The Uber Test Case and the Ride Ahead for the Insurance Industry

  • Wed 25 Aug 9:30 am – 10:30 am
  • Online
    • Jeff Heasman, Insurance Upskill

On 19 February 2021, the Supreme Court delivered its judgment in the Uber test case. The decision will have major ramifications for the so-called “gig economy”, and in turn, future underwriting considerations. The Supreme Court judgment provides guidance on when the law now considers someone to be a “worker” and when someone is deemed to be “working”. Furthermore, when combined with an analysis of the Supreme Court judgments in April 2020 relating to an employer´s vicarious liability for their employees, the ramifications are potentially massive. The potential reach of the principles involved in the case are vast and will almost certainly impact the way many of us work now and in the future. This webinar will analyse the Uber test case and its implications for future underwriting considerations.

View event details

Webinar: How to run SHORT virtual/hybrid meetings

  • Tue 03 Aug 9:30 am – 10:30 am
  • Online
    • Susan Heaton-Wright, SuperStar Communicator

There are constant reports of back to back virtual meetings, and employees at all levels having to work longer hours. With organisations returning to the office partially, this will continue. I salute the CEO of CITIBANK who has banned virtual meetings on Friday: they are forced to find alternatives to communicate!

View event details

Webinar: Psychology of Insurance Fraud

  • Thu 22 Jul 10:30 am – 11:30 am
  • Online
    • Jeff Heasman, Insurance Upskill

Why do people commit insurance fraud? Is it really because they feel it is a victimless crime against a faceless corporation or is there more at play? In this thought-provoking webinar we will examine these questions and look specifically at how research from the field of psychology has revealed answers to these questions.. By understanding the psychological factors at play, we will be able to mitigate the risk and add another weapon to our armoury in the fight against insurance fraud.

View event details

Webinar: Telephone Sales Skills

  • Thu 08 Jul 9:30 am – 10:30 am
  • Webinar
    • Nick Thomas, Nick Thomas Associates

Telephone skills are essential for any sales or client facing professional. This session will provide you with some of the key skills you need to ‘sell’ and retain business using the telephone.

View event details

Webinar: Meetings - making more of less

  • Tue 22 Jun 9:30 am – 10:30 am
  • Online
    • Jeff Heasman, Insurance Upskill

Overview Most of wish we didn't have to attend so many meetings and imagine if those meetings we do have to attend could be more productive. This session will look at the science behind meetings in terms of when it is necessary to have meetings, how to plan for meetings, how to manage them to be more productive and how ultimately to reduce the number of meetings that are necessary. To take account of new working practices, this session will explore virtual as well as face-to-face meetings.

View event details

Webinar: A Plain English Overview of Contractors Insurance

  • Thu 03 Jun 9:30 am – 10:30 am
  • Webinar
    • Alan Chandler

From small builder to plumbers through to large building firms there are an increasing number of contractors needing insurance often due to the fact that building firms now take on contractors rather than employees. These contractors need professional guidance on their insurance needs and this presentation will outline the main factors to be taken into account. As an example would a small building firm really understand the difference between labour-only and Bona-fide sub-contractors, if they do not have a broker they are in big trouble as the Insurance Act 2015 says they must make a fair presentation of risk, without help how do they do this? The presentation, delivered by Alan Chandler one of the most popular insurance presenters in the UK, will look at the main insurance needs of a contractor. The webinar will include looking at contract works cover, understanding contractor liability cover including non-negligence cover, understanding the Business Interruption cover including understanding how to add fines and damages to the contractors’ policy and why current limits of indemnity are often not sufficient. The contractors sector will suffer badly from the hardening market and this presentation will look at how you can best get your clients’ needs correctly arranged

View event details

Webinar: Eco-psychology: the impact of your surroundings on well-being and productivity

  • Tue 18 May 9:30 am – 10:30 am
    • Jeff Heasman, Insurance Upskill

Overview Eco-psychology is the growing science of the impact our immediate surroundings have on our mental well-being and in turn our productivity. This has never been more important now we are working in a very different environment (literally and metaphorically) since the outbreak of Covid-19. This session will explore the science of ecopsychology and examine why it is important not only to surround ourselves with the 'right' people but also with the 'right' surroundings.

View event details

Webinar: An overview of professional indemnity insurance

  • Thu 06 May 9:30 am – 10:30 am
  • Webinar
    • Alan Chandler

Overview This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.

View event details

2021 Annual General Meeting

  • Wed 05 May 6:00 pm – 7:00 pm
  • Webinar

We need you! (To get down to our AGM, that is...)

View event details

Webinar: Motor Legal Expenses Insurance

  • Tue 20 Apr 9:30 am – 10:30 am
  • Webinar
    • Bernard Thornton FCII

Motor Legal Expenses (MLE) is a class of insurance frequently misunderstood, overlooked or dismissed altogether. For many claimants however, MLE can be a vital form of cover, and one which is changing significantly with the upcoming implementation of the Civil Liability Act. This important legal instrument is set to make sweeping changes to the way both personal injury and ULR claims are handled and calls for major changes in the way MLE is worded, priced and sold. The wide variety of policies, cover, and marketing options can be confusing for clients and sometimes for insurance professionals. This webinar seeks to demystify MLE and to clarify what needs to be taken into account when considering and recommending cover to clients. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and fast-moving aspect of general insurance.

View event details

CANCELLED: Annual Dinner 2021

  • Fri 16 Apr – Fri 31 Dec

Due to the ongoing Covid-19 situation, with numbers likely to be limited to smaller numbers for the foreseeable future, we have taken the disappointing decision to cancel the 2021 dinner. After cancelling the 2020 dinner we were hopeful that we would be able to stage the dinner this year, but this doesn’t look possible. We are so much looking forward to seeing you all when the time allows.

View event details

Webinar: Personal Effectiveness For A Hard Market

  • Wed 07 Apr 9:30 am – 10:30 am
  • Webinar
    • Nick Thomas, Nick Thomas Associates

This second session in the hard market series delivered by Nick Thomas of Nick Thomas & Associates builds on what we learned in session one. The session looks at the platform we need to set to deliver our successful hard market trading strategies It examines key concepts such as client trust and client intimacy, and how we can achieve these through best practice skills and methodologies.

View event details

Webinar: An overview of commercial package insurance

  • Wed 24 Mar 3:00 pm – 4:00 pm
  • Webinar
    • Alan Chandler

This webinar will provide a practical look into the various sections of a typical commercial package insurance policy, what is covered and what protection a commercial customer actually obtains, so that brokers, underwriters and claims staff alike can be confident when explaining the different sections of cover. The reality is, that many commercial customers do not always appreciate the breadth of their cover, and as such the discussion tends to too often focus on price rather than cover and quality. This webinar will look to put the onus back on the essentials of cover and quality so that customers can make informed decisions. The presentation will be provided by Alan Chandler, one of the most popular speakers within the UK, and Alan in his usual plain English style will outline the main areas of cover, the history of package insurance and how sums insured should be correctly set. The webinar will be suitable for anyone working with commercial package insurance be they brokers, underwriters or claims staff. This is also applicable for all those studying IF3 or IF8.

View event details

Webinar: Broker Trading Skills and Strategies in a Hard Market

  • Tue 09 Mar 9:30 am – 10:30 am
  • Webinar
    • Nick Thomas, Nick Thomas & Associates

We are now working in the first ‘hard market’ for many years, and as such there is a whole generation of insurance professionals and clients who have never worked in these conditions. Hard markets require a different set of skills and approaches to those required in the soft phase of the cycle. This session seeks first to understand the perspective of both the broker and the client, and goes on to explore how we can use this understanding to adapt our trading strategies to maximise client outcomes.

View event details

Webinar: Fundamental Dishonesty - a practical guide for Insurers

  • Tue 02 Mar 9:30 am – 10:30 am
  • Webinar
    • John McSherry

Since the introduction of the fundamental dishonesty defence in bodily injury claims there have been a number of high profile cases where defendant insurers have successfully used this approach. However, as strategy in the insurers defence tool kit it remains underutilised. The presentation is aimed at members who negotiate third party bodily injury claims, but also has implications for credit hire claims, and should be of interest to those members who handle general fraud claims.

View event details

Webinar: Communicating with Customers in Difficult & Uncertain Times

  • Tue 09 Feb 9:30 am – 10:30 am
  • Webinar
    • Jeff Heasman, Insurance Upskill

The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer onboard.

View event details

Webinar: The Three Wise Insurance Execs: an Insurance Christmas Story

  • Thu 17 Dec 10:30 am – 11:30 am
  • Webinar
    • Jeff Heasman, Insurance Upskill

This amusing and fun webinar will look at the magic of the Christmas story through the eyes of The Three Wise Insurance Execs, as they set out on their camels from a small village in Wales to reach The Lloyd´s Building in London, above which a guiding star shines brightly. The story will be narrated by Jeff Heasman, using specially commissioned artwork. 2020 has been challenging but this will be a story with an underlying message of positivity and hope! Just like the original Christmas story. So, let´s sign off our 2020 CPD programmes on a positive note with some serious learning but in a fun and amusing way … through the eyes of The Three Wise Insurance Execs in An Insurance Christmas Story.

View event details

Webinar: Looking after you - a positive approach to stress

  • Tue 08 Dec 11:15 am – 12:15 pm
  • Webinar
    • Michael Quigley BA(Hons) MA PGCE, Kataholos

About this session. For all employees, this course is designed to empower you towards having a positive and proactive approach to stress

View event details