Webinar: Communicating with Customers in Difficult & Uncertain Times

Tuesday, 09 February 2021
9:30 am – 10:30 am
    • Jeff Heasman, Insurance Upskill

Communicating with Customers in

Difficult and Uncertain Times


Presented by Jeff Heasman

Insurance Upskill

Date: Tuesday 9th February 2021

Time: 9.30am to 10.30am

Venue: Webinar

The Speaker:

Jeff Heasman is a leading international trainer and is recognised throughout the world for his work around soft skills within the insurance and financial services industries. Jeff holds both a bachelors and masters degree in laws and after many years of experience working within the legal and insurance industries as a litigation executive and senior liability adjuster, Jeff subsequently qualified as a language instructor and is a certified practitioner member of the Academy of Modern Applied Psychology.

Learning objectives:

By the end of the session, participants will be able to:

  • identify how to communicate with customers at times of difficulty and uncertainty.
  • describe the language and communication methods most suitable for your customers.
  • implement a strategy to communicate in a way that provides clarity and reassurance to customers in a way that keeps them onboard.


CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.