Webinar: 5 Habits of Highly Effective Claims Handlers in Insurance

Tuesday, 04 July 2023
9:30 am – 10:30 am (UK time)
    • Jeff Heasman, Insurance Upskill

5 Habits of Highly Effective Claims Handlers in Insurance

Using his vast experience as a former litigation executive acting on behalf of claimants, as a senior liability adjuster acting on behalf of insurers, and now training claims handlers across the world, Jeff Heasman delivers this session in which he highlights what he has identified as the top 5 habits of highly effective claims handlers.

The session looks at how these habits impact the performance of individual claims handlers, their
teams, companies and also the experience of the customer.
This session is valuable not only for claims handlers but everyone within the insurance industry.

1 hour

Learning outcomes
By the end of the session, participants will be able to:
➢ identify the 5 habits of highly effective claims handlers.
➢ explain how these 5 habits impact the claims process both from the insurers and customer´s
➢ implement a strategy to be a highly effective claims handler.

Speaker Biography


Jeff Heasman is a leading international trainer and is recognised throughout the world for his work around soft skills within the insurance and financial services industries. Jeff holds both a bachelors and masters degree in laws and after many years of experience working within the legal and insurance industries as a litigation executive and senior liability adjuster, Jeff subsequently qualified as a language instructor and is a certified practitioner member of the Academy of Modern Applied Psychology.

Jeff has been Dean of the Faculty of Law at Cavendish University Zambia (CUZ) in Africa, where he was also a lecturer in the law of torts. He has also been a tutor in law and language at Swansea University. He has delivered courses in Business English to MBA students and company directors at ESIC University in Pamplona, Spain.

Jeff has delivered many public lectures on subjects such as the law of torts and plain language and has provided training in insurance law and practice to some of the world's largest and most prestigious organisations, as well as regularly providing seminars for the Chartered Insurance Institute (CII) and Chartered Institute for Securities and Investments (CISI)

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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.