Forthcoming events
This month
WEBINAR - Building Barriers to Burnout & Bridges to Brilliance
A report from Deloitte suggests that 77% of employees have experienced burnout at their current job. This workshop will empower you as an individual and an organisation to prevent, recognise and overcome burnout.
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WEBINAR - How to Avoid Claims Related Complaints
• Deal with FNOL contact in the most efficient and empathetic way • Understand the benefits and personalised approach to telephone contact as the primary means of communicating with customers • Ensuring that system generated diary events to update other parties are not neglected or moved on in preference to dealing with customer communications • Proactively manage and maintain the expectations of customers who have made claims throughout the process
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WEBINAR - Insurance Principles
The 6 insurance principles are the foundations of insurance. The main concepts underpin all insurance interactions ensuring that the business of insurance is fair and equitable for all. This one hour course takes a look at each of the principles in turn and how they relate to the insurance contract & claims that may arise. This course is suitable as a taster for those new to insurance who wish to better understand how insurance works in the world today.
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WEBINAR - Manage your Fear and Show up with Confidence
Being able to manage your fear and show up with confidence is essential for career development. Fear could prevent you from showing up with confidence for meetings, your career development and your credibility. In this powerful masterclass, Susan shares techniques to understand and manage your fear so you can present the very best version of yourself in business situations.
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WEBINAR - World Mental Health Day
World Mental Health Day, observed annually on October 10th, is a global initiative established in 1992 by the World Federation for Mental Health to raise awareness about mental health issues and advocate for better mental health care worldwide.
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Enabling Womens Careers - Topic TBC
This session will be live online on Zoom. It will not be recorded as we aim to create a safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage eachother. Please allow up to 90 minutes for this session.
View event detailsWEBINAR - Retail Sector Focus
• Understand the key issues facing the sector • Identify specific insurance solutions for the sector • Be aware of insurance market issues for the sector
View event detailsWEBINAR - Public Speaking
Public Speaking is something many people avoid at whatever cost. Glossophobia, or speech anxiety, is the fear of public speaking and it is one of the most common everyday worries in the UK – affecting around 77% of people in the UK. For ambitious people, being able to step up and speak is an essential skill. Using the SuperStar Communicator™ Methodology and my experience and expertise as an international speaker, I will provide invaluable support to develop your public speaking skills so you will be more confident when speaking.
View event detailsWEBINAR - Rest, Recover & Recharge
Failing to prioritise our Rest, Recovery & Recharge has many consequences.
View event detailsWEBINAR - General Insurance Market Update
• Understand how the Supreme Court decision impacts BI in the future. • Be aware of key market developments and their practical implications for brokers and insurers. • Be aware of market innovations and their potential use for clients
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WEBINAR - Cyber Insurance - An Introduction
Cyber Insurance is fast becoming an essential insurance cover for those who run business. This course aims to demystify some of the language used and look at the kind of events that can happen. We will look at the elements of cover that fall within this subject as well as some of the underwriting concerns. We will use real life examples of what can go wrong and how a cyber insurance policy can offer both protection & peace of mind. This is an introduction course which will be suitable for anyone who wants to understand more about the subject to feel confident in discussing with their clients.
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WEBINAR - ESG and the FCA
As interest in Environmental, Social and Governance (ESG) continues to grow, so does the need for sector specific regulation and reporting requirements. In November 2022 the FCA announced their refreshed ESG Strategy with the aim to “support the financial sector in driving positive change”. In this webinar we will explore the implications this has for the insurance sector and regulated firms, and what it may mean for future Regulation.
View event detailsWEBINAR - Introduction to Business Interruption
Business interruption insurance is often sold as part of a package or commercial combined insurance policy. We will look at its relationship with other elements of the policy, the extent of cover and the extensions to cover as well as discovering just how important it is to protect the future of businesses affected by an insured loss. This is an ideal course for those starting out in the insurance industry as well as a refresher for those who would like to reinforce their knowledge.
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