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This month
Delivering a Positive Customer Experience - Virtual Workshop over 2 days
Delivering a Positive Customer Experience (Through a Focused Business Experience) 1st Part: 1 July 2020 10:00 - 11:30 2nd Part: 8 July 2020 10:00 - 11:30 Venue: WEBINAR via Teams If you are interested in joining this workshop, please register your interest via emailing amickley1@mib.org.uk and joining instructions will be provided to you.
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Emotional Wellbeing Workshop - 1 hour Webinar 30/06/2020
The aim from this webinar is to raise awareness, build a better understanding of emotional and mental well being and to identify ways of looking after your own mental health. We would like it to be interactive so you can ask any questions you may have about mental health and the benefits of looking after this in your everyday life, including your work environment.
View event detailsFCA New Temporary Rules for GI - Webinar 22 June 2020
This comprehensive and interactive one hour webinar will focus on the long list of new temporary rules and guidance now finalised by the FCA for the general insurance sector (apply from 18 May 2020) and is a one-stop-shop for knowing what has to be done in a compliant and timely manner. It goes in hand with the separate “How general insurance can cope financially as a result of coronavirus” event which looks at the critical financial aspects for intermediaries to enable them to ride out this storm.
View event detailsPresentation Skills Workshop 16 June 2020 (Virtual session)
Presenting information impacts on all of us be it formal or informal. This one-day workshop considers the principal requirements for delivering an effective presentation to an internal team and/or an external audience. Presentations demand that we are structured and professional in our approach. For many, there is a fear of presenting and this can get in the way of delivering the required message. Please note that there is a maximum of 8 attendees only for this event.
View event detailsWEBINAR: A plain English explanation of how to answer the most common question of the moment: 'does my BI policy cover Covid-19?'
The UK government said that by declaring Covid-19 a notifiable disease it would trigger Business interruption policies so that they will cover any losses - we will explore whether this statement is correct.
View event detailsAGM
Notice in change of AGM - this will now be held virtually, should you wish to attend then please email rachel.kirkup@insurancefraudbureau.org
View event detailsMaking network work by Lee Warren (PFS event) 11 March 2020 09.30-13.00
Almost all businesses will say that ‘word of mouth’ is crucial to their sales and business development, and everyone knows that having a strong network is key to personal and professional success. And yet almost no business has a ‘Networking Strategy’ for growth, and most people dread the idea of actively networking
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2020 Insurance Institute of Bedford and Milton Keynes Annual Dinner
2020 Insurance Institute of Bedford and Milton Keynes Annual Dinner We invite you to join us for an evening of entertainment as well fund raising for the Insurance Charities and the President’s own chosen charity.
View event detailsCommunicating with Emotional Intelligence - 21 February 2020 12.00-15.30
The concept of Emotional Intelligence (EI) has been around for many years however the definition, implication and application may not be so easy and obvious to many people. We are conscious that it forms a key part of our behaviours yet not always sure how.
View event detailsClaims Symposium - Thursday 20th February 2020 09.00 - 12.30
Book your place for this half day CPD Claims Symposium. - be sure to reserve your free space. This event attracts 3.0 hours CPD and is free to all CII members and their guests . Free car parking is available at the venue.
View event detailsMotivating Your Team 2020 - 31 January 2020 13.30-16.30
Motivating Your Team The importance of having motivated individuals and teams is obvious from the perspective of working environments and productivity. The question is how much time we proactively commit to motivational activities. There have always been discussions around who is responsible for the motivation of an individual ranging from totally the manager to totally the individual. Certainly, everyone has responsibilities but to what degree? It is true that Managers can influence motivation and for that matter also demotivation. This half day session gives you the opportunity to consider your role in motivating the team, covering key principles and getting you to focus on the individuals that you manage/coach/motivate. It starts by reviewing the principles of motivation and aspects that motivate us. It then considers our role as an influencer, before focussing on the specific individuals that you manage. The style of the session will be interactive and practical with the emphasis on you immediately using the skills back in your workplace
View event detailsGiving and Receiving Feedback - 31 January 2020 09.30-12.30
Giving and receiving feedback is a real skill, which is not reserved just for managers, but can be used effectively what ever our role may be. When we mention the word feedback, people tend to assume that it has a negative meaning, however feedback is one of the most positive and powerful skills……. if it is used correctly. It is also important that we encourage the receipt of feedback, in order to develop our skills and ourselves.
View event detailsThe Rise of Errors and Omission Claims Against Brokers 14 January 2020
This presentation will explore why the amount of errors and omission claims against brokers are on the increase.
View event detailsExam Techniques and Networking - 18th December 2019 12:00-2.30pm
Lunch included, FREE to attend. The institute is pleased to offer an Exam Techniques workshop for those currently studying CII qualifications. As a training specialist and past CII senior examiner, Alison Cooper, offers an invaluable insight into the best techniques in preparing for and sitting the CII exams. You will gain 2 CPD points for this event.
View event detailsCoaching Skills (Development & Career) - 24 September 2019 13.30 - 16.30
Coaching is one of the most difficult skills. Typically, we tend to make assumptions and try to solve problems for others. The reality is that it is all about our ability to facilitate a conversation in order to support and or develop others. The session will be particularly useful for managers, those with a specific coaching role and/or those who want to generally develop their coaching skills.
View event detailsPersonal Presence and Impact - 24 September 2019 9.30 - 12.30
Technical competence is clearly important in our role; however, this is only one part of being personally effective. In addition, you need to be able to communicate, connect and influence in order to have a positive impact on others. Impact starts from the moment that you meet someone or start talking on the telephone. In only a few seconds, our approach can build bridges or barriers to the relationship and subsequently, the result that we are striving to achieve. Often the difficulty in this area is that people believe that it is ‘’Just the way they are’ and that they cannot change their personality’’. The key here is that you shouldn’t try to change your personality, rather adapt or change your behaviours. During the session you will have the opportunity to consider some of the key areas and consider the impact that you have. This will be based on your own self-perception and the impression that you create with others.
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