5 Habits of Highly Effective Claims Handlers in Insurance (1)

5 Habits of Highly Effective Claims Handlers in Insurance
Using his vast experience as a former litigation executive acting on behalf of claimants, as a senior
liability adjuster acting on behalf of insurers, and now training claims handlers across the world, Jeff
Heasman delivers this session in which he highlights what he has identified as the top 5 habits of highly
effective claims handlers.
The session looks at how these habits impact the performance of individual claims handlers, their
teams, companies and also the experience of the customer.
This session is valuable not only for claims handlers but everyone within the insurance industry.

Duration
1 hour

Learning outcomes
By the end of the session, participants will be able to:
➢ identify the 5 habits of highly effective claims handlers.
➢ explain how these 5 habits impact the claims process both from the insurers and customer´s
perspectives.
➢ implement a strategy to be a highly effective claims handler.