Previous events
All previous events
Customer Call Handling
For any business to be successful, it is expected that your employees know how to manage customer calls effectively. This course will increase knowledge of effective call handling and build confidence in handling difficult situations.
View event detailsBristol institute an introduction to the insurance industry
This three hour webinar (with a break in the middle) will be ideal for staff who are new or fairly new to the insurance industry, for those studying IF1 or for those who just want to get a better understanding of the main principles that underpin our industry.
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A plain English overview of reinsurance
Reinsurance premium increases has been one of the most significant causes of the current hard market for policyholders, and that is why it is essential that all brokers, underwriters, and claims staff have a basic overview of how reinsurance operates. This webinar will be presented by Alan Chandler, one of the most popular speakers in the UK. Alan will explain why reinsurance is so essential, the different types of reinsurance and how reinsurance can significantly affect policyholders premium and cover.
View event detailsThe problems of under insurance in personal line insurance products
Where the insured has to provide a building sum insured, only 10% of policyholders in the UK get this correct, we can therefore see there is a major issue of under insurance. Alan will look at what needs to be taken into account in respect of setting the correct buildings and contents sums insured, including personal possessions away from the home. The webinar will then explore the consequences for the policyholder for failing to insure adequately.
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Understanding insurance claims handling
The webinar explores the importance of early notification of claim by the policyholder, what information a claims handler will typically seek and when they will use an outsourcer. The presentation will also explore both the insured and insurers obligations in respect of a claim and why insurers must settle promptly.
View event detailsSummer Networking Event
Following last year's success, the IIB invites you to our second annual Summer Networking Event, (hopefully) enjoying a drink in the sun! We have reserved both indoor and outdoor spaces at Revolution Bristol. Welcome drinks are provided and entry is free, but there is limited space so please RSVP.
View event detailsMotor Claims
Nobody knows the true value of an insurance policy, until a claim comes in. If the right covers aren’t in place, it’s too late! Motor insurance is one of the faster developing insurance products in the 20th and 21st century, and in today’s technology led world, insurers are looking at more ways to handle and settle claim. During this course, we will look at process of handling claims for damages to vehicles, and identify the parties involved during the claims process. We will also be exploring fraud and mis-representation. Finally, this course will give a forecast on the trends happening with the industry at the moment relating to motor claims.
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Seminar: Handling Price Objections
Insurance is one of those things that people buy because they need it. A budget will be set in their minds, and they will want it as cheap as possible. Sometimes, the price of the product may not meet their expectations, resulting in objections. During this course, we will be looking at strategies for overcoming objections when they are presented by the purchaser. In today’s climate, price has become the forefront on most people’s minds. We will be exploring commonly raised objections and provide the skills needed to help determine whether an objection is a genuine concern. Finally, the course discovers how to approach the objection in a way to overcome it.
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How to set correct property, stock and contents sums insured in a high inflation world. (1)
It is estimated that at least 80% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoid the under-insurance trap. Under insurance has been made considerably worse now that we are seeing UK inflation go into double digits, and this is something all insurance staff need to be aware of.
View event detailsM05 Insurance law – Online Revision Day
This online workshop is ideal for anyone taking this compulsory CII Diploma subject by mixed assessment and multiple-choice exam, or for anyone who wants to refresh their knowledge of insurance law generally. The course is open to both starters and more advanced students.
View event detailsThe Lion King 2023
The Social Committee of the Insurance Institute of Bristol is delighted to offer discounted seats for the Lion King at the Bristol Hippodrome. Tickets are £50 per person - rows S or T in the stalls.
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Wine and Wellbeing: what wine tasting can teach us about how to develop sensory awareness for better mental wellbeing
We often take our senses for granted and yet greater sensory awareness enables us to focus on the present, reduce anxiety and improve our emotional reactions to things that occur around us. Sensory awareness is also a fundamental part of wine tasting. In this fun and entertaining CPD session, through using sensory awareness techniques to taste 5 different wines from Spain and Portugal, we will learn what sensory awareness is and how it can be used to improve our mental wellbeing.
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How to successfully conduct staff appraisals in the insurance industry
It is becoming increasingly difficult for Insurers, brokers, loss adjusters and IFA’s to recruit and retain quality staff. The reality is that at the moment the demand for qualified experienced quality staff in insurance far exceeds the availability of these staff in the marketplace, and so undertaking a great staff appraisal process is vital in ensuring you retain and motivate your staff.
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Part 2 - The Consumer Duty Skills Toolkit (1)
Two key pillars of the new Consumer Duty are consumer understanding and consumer support. With a move towards outcomes-based regulation, the need for a skills toolkit to stay on the right side of the regulation is critically important.
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Marine Cargo Insurance
Products get made all over the world. Once that a product is made, it needs to be transported to the retailer to be sold. This course will explore the element of marine cargo insurance, and how contracts are formed between the seller and the buyer of the goods. It will explore the insurable interest principle and how it differs to a general insurance product due to the nature and operation of this industry.
View event detailsPart 2 - The Consumer Duty Skills Toolkit
Two key pillars of the new Consumer Duty are consumer understanding and consumer support. With a move towards outcomes-based regulation, the need for a skills toolkit to stay on the right side of the regulation is critically important.
View event detailsSeminar: FCA GI Consumer Duty and update
The FCA has made it clear that "some firms may be further behind in their thinking and planning for the Duty. This brings a risk that they may not be ready in time, or they may struggle to embed the Duty effectively throughout their business." A recent review highlighted three key areas where firms should particularly focus their attention during the second half of the implementation period (to 31 July 2023):- 1) Effective prioritisation; 2) Embedding the substantive requirements; 3) Working with other firms (many firms need to work and share information with other firms in the distribution chain but some plans gave little focus to this area). A 13 page letter on 13 February 2023 makes things even clearer and on 19 March 2023 a survey was sent by the FCA to 600 firms to check progress. This General Insurance focused session will also include an update on Product Value Assessments where both brokers and insurers have an important role to play. We will also cover the current position on multi-occupancy insurances following intervention by the government and the FCA’s new requirements that were published on 21 April 2023. Under the proposals, leaseholders would be defined as customers of buildings insurance and firms will have to act in leaseholder’s best interests and a ban on selling policies based on commission or remuneration levels. Insurers and brokers will also need to provide more information about policies to leaseholders, including detail of any commission paid.
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Would you like a trip to Lloyds of London?
The Bristol Institute is planning a trip to Lloyds of London in May. Before we book, we thought we would get a gage on how many people would be interested. The trip into Lloyds itself would be paid by the institute and will take approximately 1 hour between 14.15 and 15.15. We are currently looking on either the 16th or 18th May 2023. The cost to get to London will be down to the individual but we are anticipating the majority will be travelling by Train and will create and email group for the attendees to discuss meeting up. Or alternatively you could just enjoy a day in London before the visit and just meet us there. Booking a place now is not committing to this. This is just working out how many people would like to go and the logistics of the trip. This is only open to members of the institute. We will close the booking in 2 weeks and will email the interested people directly in regards to the trip.
View event detailsPart 1 - The Consumer Duty Skills Toolkit
Two key pillars of the new Consumer Duty are consumer understanding and consumer support. With a move towards outcomes-based regulation, the need for a skills toolkit to stay on the right side of the regulation is critically important.
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Understanding the basics of regulation in the UK insurance industry.
This webinar looks to provide an overview of the history of regulation within the UK insurance industry, who are the main regulators, how do they regulate and why regulation is so essential. The presentation will examine the principle-based approach to regulation put in place by the UK regulators and how this differs from rules based regulation in many other countries. it will also look at the main aspects of regulation including fair treatment for customer, ICOBS, training and competence requirements and solvency margins.
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