Previous events
All previous events
Online Event - How to communicate with customers about price rises and other impacts of a hard market
As we enter a hard market, so our conversations with clients become harder. Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can significantly impact the relationship with customers not only now but in the future.
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Online Event - FCA GI Consumer Duty and update
On 25th January 2023 the FCA made it clear that "some firms may be further behind in their thinking and planning for the Duty. This brings a risk that they may not be ready in time, or they may struggle to embed the Duty effectively throughout their business." Their review highlighted three key areas where firms should particularly focus their attention during the second half of the implementation period (to 31 July 2023):-
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Online event - Business Interruption Insurance - all you need to know
Presented by Alan Chandler, one of the UK's most popular insurance presenters. Alan will take this opportunity to run through how business interruption insurance should be correctly set up. Alan will lift the myths away from Bi and show how, in his easy to understand style, you can get this cover on a correct footing going forward.
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Online Event - Building confidence and shifting your emotional state
Many people believe that their emotional state is entirely dictated by external factors over which they have no control. For example, how often do we hear people say, ‘You make me angry/happy/sad’? In the workplace many develop and unconscious strategies that affect their emotional state and significantly affect their performance; typical examples include making telephone calls –particularly cold calls – and presenting or speaking in public. This empowering session shows delegates how to take control of their emotional state, shifting to the best possible state to achieve highly successful outcomes at work and at home.
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Online Event - An overview of Motor Trade insurance
The presentation, provided by Alan Chandler one of the most popular insurance presenters in the UK, will provide an overview of the main covers for a Motor Trader and show where brokers make mistakes when setting up covers. Alan will explore the background as to why the motor trade market is hardening so badly and why rates will continue to rise. The presentation will also look into how a broker can help clients by getting motor traders to focus more on risk management.
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Online Event - Men's Mental Health
This powerful session looks at mental health through a male lens - focussing on prevention, early intervention and health promotion. The rate of male suicide is alarmingly high: 3 out of 4 suicides in the UK are by men. This session considers how we can work towards a world where men take action to be mentally well, and are supported by those around them; and where men and boys are comfortable having conversations about the big things in life. This session is aimed at men - and at anyone who has men and boys that they care about, and live or work with.
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Online Event - Development of parametric BI solutions – dealing with coverage gaps
This session looks at some of the new BI solutions being developed by parametric insurers
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Online Event - Understanding how insurers calculate a motor fleet rate
This presentation will look at how Insurers compile a motor fleet history and why brokers need to be aware of the cut off date used. The webinar will explore the way in which underwriters look at fleet claims trends, and how they go about adding in expenses to obtain the quotation they offer your client. Very importantly, the presentation also looks at fleet risk management improvements that could be put in place by a client and why it is so essential that a broker proactively brings these to the attention of an insurer
View event detailsOnline Event- Women's Mental Health
This powerful session looks at mental health through a female lens - focussing on prevention, early intervention and health promotion. Social and economic factors can put women at greater risk of poor mental health than men. Around one in five women have a common mental health disorder, such as depression and anxiety.
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Webinar on EQUALITY, DIVERSITY AND INCLUSION (ED&I) TRAINING
At the heart of Equality, Diversity, and Inclusion (ED&I) is treating others fairly and with respect regardless of their differences. In the UK workplaces are becoming more culturally diverse year on year, making ED&I an essential part of all staff training in order to build an open and positive work environment.
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Online Event - Sales prospecting skills - contacting the prospect
This session builds on the previous one where we discussed the importance of a multiple touchpoint strategy to connect with prospects. In this session we drill down to look at best practice for each of the key contact areas.
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Online Event - Manufacturing Sector - Insurance Issues & Guidance
This session on manufacturing is the first of a series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
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Breakfast Event on The Cost of Living Crisis And it’s Effects on Insurance
The cost of living has affected us all in one way or another, whether that is the price of food or the price of energy. But what’s the cause? And most importantly, how are businesses affected? This course will explore the key areas that brokers and insurers need to take into account when understanding the insured’s needs.
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PFS Breakfast Event - The Fight Against Greenwashing
Investors’ desire to make a positive difference has driven huge inflows into strategies that make sustainability claims. However, mounting evidence that a number of ‘sustainable’ strategies were not as green as they seemed has galvanised regulators to act. Rather than trusting high-level descriptions of investment approaches by Asset Managers, advisers should be prepared to dig deeper.
View event detailsOnline Event - Understanding the basics of regulation in the insurance industry
This webinar looks to provide an overview of the history of regulation within the UK insurance industry, who are the main regulators, how do they regulate and why regulation is so essential. The presentation will examine the principle-based approach to regulation put in place by the UK regulators and how this differs from rules based regulation in many other countries. it will also look at the main aspects of regulation including fair treatment for customer, ICOBS, training and competence requirements and solvency margins. All staff need to have an overview of how regulation applies to the insurance industry within which they work, and this presentation will provide this overview
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Through the Grapevine: Wine Tasting - CPD special
About the session: The characteristics of a good wine can teach us a lot about the characteristics of a good communicator. Each wine is unique in its character and so too is each person. However, there are common ingredients and methods that go in to producing the finished article, whether it be a good wine or a good communicator.
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Online Event - Understanding how the three different Ogden rates in the UK
Understanding how the three different Ogden rates in the UK have so significantly increased liability claims settlements: Brokering staff if you do not understand the long-term implications of a negative Ogden in the marketplace then you will be failing your clients – this presentation will help you understand why Parliament’s decision to create and stick with a negative Ogden rate has an impact on ALL major liability injury claims. Even the traditional EL limit of £10m is now looking too small let alone PL limits of £2m. In 2017 the Ogden rate was changed from a discount to a load on all major personal injury claims causing major losses to insurers across the UK, however the MOJ said they would row back from this, but to the shock and dismay of the UK insurance industry it was announced that the rate in England and Wales long term would be -0.25 which meant awards would be loaded not discounted. Even worse for the insurance industry the Scottish government have set their rate at -0.75 meaning Scotland has the potential to see the highest court awards in the whole of Europe! But even more alarming if you are an insurer, is that Northern Ireland have set their rate at -1.75% this is the highest differential rate in the whole world!
View event detailsOnline Event - Handling Commercial Claims
This webinar delivered by Alan Chandler one of the leading presenters in the UK, looks at what a Commercial claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a claims handler will typically seek and when they will use an outsourcer. The presentation will also explore both the insured and insurers obligations in respect of a claim and why insurers must settle promptly.
View event detailsNovus Face-to-Face Social Event - Beaujolais Day at Marco Pierre White
WE WOULD LIKE TO INVITE YOU TO CELEBRATE BEAUJOLAIS DAY WITH US! Thursday 17th November at 14:30 Celebrate one of the biggest and best days of the year in Wales, at a glamourous surrounding at Marco Pierre White Cardiff by indulging in a 3-course meal & wine accompanied with live entertainment (v, ve options available). In addition to this, we will also have a guest speaker Gethyn Hill who will be speaking about how to create a positive mindset to pave the way for a successful career.
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Online Event -Optimum Productivity and Performance at work
This session looks at how we can optimise our productivity and performance at work. We examine the modern challenges to effective productivity, and how the remote or hybrid work environment has only emphasised the need for professionals to take control of their own motivation, focus, and execution. The session will show you how only an integrated approach can support sustainable performance over time, how to ‘get into the zone’ for peak performance in the moment, and the surprising truth about what really motivates us.
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