Building a rapport in a hybrid world

Good rapport is essential in both our business and personal lives. But how do we build rapport when we lack real face to face interaction? What are the challenges to building rapport in the virtual world, and how do we adjust to mitigate these challenges and to grasp the opportunities?

Objectives

• Understand the pivotal importance of rapport in personal and business interactions to mutually influence and achieve objectives
• Understand how to build and use rapport
• Understand how the virtual world challenges the ability to build and maintain rapport
• Understand how to adjust rapport building to different communication media

Content and Learning

• Rapport building
• Why? Key skill in building trust and mutual influencing
• How?
o Empathy
o Authenticity
o Similarity and commonality
o Shared experience
• The ‘neurological levels’ of rapport
• The practical differences and challenges of virtual rapport building vs. F2F
• How to adjust across the neurological levels to achieve the four principles, using written word, social media, spoken word and virtual meeting media