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This month
CPD WEBINAR: Goods In Transit
In today’s world, we have become dependant on items being delivered directly to our doorstep. What can be difficult to understand is who is actually responsible? Where does the liability end and being? In this course, we will explore the risks and factors associated with products that are being shipped from one destination to another, before exploring the covers and options available to help you determine suitable covers and recommendations. Finally, we will explore the typical terms and conditions that you would expect to find on a policy.
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CPD WEBINAR : The Power of Questions
This virtual training programme helps us to understand why questions are so important and how powerful they can be in leading us to the outcomes we want to achieve. This type of learning is applicable at all levels across the insurance industry, whether in sales, negotiation, claims, underwriting, broking or simply working collaboratively in teams or meetings
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CPD WEBINAR: "Fair Value - can this ever be achieved?"
The FCA has issues with the industry who they consider have been unable to evidence this - why is this? This talk looks at what it is fair value, why are we struggling and whether pricing professionals are to blame or if institutionalised greed comes first - we all have a moral duty to our customers and what we do has a huge societal impact - how do we ensure our actions help rather than hinder?
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CPD WEBINAR : Present with Purpose, Confidence & Authority
Leadership isn’t only about what you do, it’s about how you communicate, and your ability to present with confidence and authority is key. In this practical webinar, Victoria Rennoldson will show you how to elevate your approach and amplify your presence, so you can present in a more engaging and compelling way. Whether you’re leading a team, stepping into a bigger role, or looking to grow your career, presenting with purpose is an important part of enhancing your professional reputation, and perception as a current or future leader.
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CPD WEBINAR: Getting to Know Your Inner Critic
This session will explore the role of the inner critic, what it is, and what can be done to reduce the negative impact of the inner critic on mental health and wellbeing. Participants will leave the session with some practical tools and techniques to help them to manage their inner critic and to thrive both at home and at work.
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CPD WEBINAR: Bank of England Update
We are delighted to welcome back Malindi Myers from the Bank of England to provide an update on the financial market in 2025. IIC&G presents the annual State of the Economy address from The Bank of England. Attendees will get an up-to-date overview as to the state of the economy and an insight into the workings of the Monetary Policy Committee (which in turn controls the economy).
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CPD WEBINAR: THE SCIENCE OF HAPPINESS AT WORK: POSITIVE PSYCHOLOGY IN PRACTICE
This session introduces key concepts from positive psychology and explores practical applications for increasing happiness, engagement, and fulfilment in the workplace.
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CPD WEBINAR: Emotional Intelligence in the Age of AI
This session explores the growing importance of emotional intelligence in a workplace increasingly influenced by AI, focusing on developing uniquely human skills that complement AI capabilities.
View event detailsAnnual General Meeting 2025
**Please note the AGM date has changed to 1st May 2025** Your local institute council invites you to attend their 2025 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year.
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CPD WEBINAR : How to Build, Strengthen, and Leverage Your Network
People do business with people they Know, Like, and Trust. Your Network is your Net Worth. It's not WHAT you know, it's WHO you know. Sayings that you may have heard before, but how can you use them in a meaningful way on a day to day basis. In this interactive session you'll receive the strategies and skills to build your network, and then strengthen it by easily & consistently adding value to it. This session will be highly practical with easy to action tips you can use right away.
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CPD WEBINAR: Neurodiversity
In this one-hour webinar, we explore the significance of understanding and embracing neurodiversity within the workplace. We begin by defining neurodiversity and highlighting its importance in creating an inclusive work environment. We discuss legal and ethical considerations, such as the Equality Act 2010 and the duty to make reasonable adjustments, to ensure compliance and support for neurodivergent individuals. We provide strategies for creating an inclusive work environment, including training initiatives, flexible policies, and support networks.
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CPD WEBINAR: Interview Skills
We welcome back Susan Heaton-Wright to deliver this interview skills session. Interviews are being conducted virtually. Even when we are able to meet face to face again, recruiters indicate that there will be a combination of virtual and face to face interviews. There are a number of Communication techniques to help you nail an interview: performing with credibility and impact. This virtual workshop shares techniques for being interviewed. It is also an invaluable workshop for interviewers too to consider how to prepare, assess and ask questions.
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CPD WEBINAR: Powerful Report Writing
Business report writing and business communication is an essential skill for decision making; business development and expansion. Using elements of the Superstar Communicator™ methodology, we share how to construct business communication; highlighting the most important information; focused information, calls to action and conclusions. We will focus on written and spoken communication. This is a vital skill to develop as a leader; to influence and aide decision making.
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SOCIAL: Pottery Painting
We are delighted to offer our members a chance to network whilst creating your very own masterpiece! Painting is a great way for people to relax and promote team wellbeing. This unique event will give everyone the chance to get to know each other a little more, and have fun together.
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ANNUAL DINNER 2025
Join us for an unforgettable evening with the 1st Call Singing Waiters including a 3 course dinner and after dinner entertainment from the excellent Tommy and the Fuse.
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CPD WEBINAR: Women in Leadership
The latest in our leadership series focuses on Women in Leadership, brought to you by Susan Heaton-Wright.
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CPD WEBINAR: Lesser Known Leadership Skills
Lesser known leadership skills: become a RARE Leader Business can be highly competitive, so possessing unique skills and abilities as a leader, will help you to stand out from others, and open up new doors of opportunity for you. In this interactive and informative webinar with Michael from Kataholos, you will learn lesser known leadership skills, which can give you a unique edge. You will learn: 1. How recognition can build loyalty 2. How affirmation can build trust 3. How responsiveness can generate results 4. How empathy can develop robust, intimate relationships 5. You will also get the chance to engage with real life application scenarios to practise applying these lesser known leadership skills
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CPD WEBINAR: High Net Worth Insurance - Product Differentiation
This workshop examines various cover extensions and discusses the merits or otherwise of each. Suitable for anyone who is new to dealing with HNW customers as well as anyone seeking to refresh their understanding in this area
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CPD WEBINAR: Reviewing Contracts for their Insurance Implications
This session is an excellent opportunity for delegates to better understand a service that is often requested by clients. The session explores the main issues typically found in contracts from both a broker and insurer viewpoint
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CPD WEBINAR : Handling Price Objections
Insurance is one of those things that people buy because they need it. A budget will be set in their minds, and they will want it as cheap as possible. Sometimes, the price of the product may not meet their expectations, resulting in objections. During this course, we will be looking at strategies for overcoming objections when they are presented by the purchaser. In today’s climate, price has become the forefront on most people’s minds. We will be exploring commonly raised objections and provide the skills needed to help determine whether an objection is a genuine concern. Finally, the course discovers how to approach the objection in a way to overcome it.
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