Forthcoming events
This month
CPD WEBINAR : Closing the deal - objection handling and closing [75-minute session]
In the same way that many salespeople experience ‘call reluctance’, many others fail to ask for the business, or to have appropriate strategies to deal with objections when they do. This session explores how the work you do earlier in the process can make it easier for yourself by minimising objections and creating an ‘easier close’. We then explore how to handle objections when they do arise, and how to help secure the final close.
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CPD WEBINAR: Staff Appraisals In the Insurance Industry
It is becoming increasingly difficult for Insurers, brokers, loss adjusters and IFA’s to recruit and retain quality staff. The reality is that at the moment the demand for qualified experienced quality staff in insurance far exceeds the availability of these staff in the marketplace, and so undertaking a great staff appraisal process is vital in ensuring you retain and motivate your staff.
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CPD WEBINAR: Farm Insurance Essentials
The farming and agriculture industry has quite a unique requirement when it comes to insurance. There is material damage, livestock, farming equipment, various degrees of liability, environmental facts, the list goes on! The purpose of this course is to get an understanding of the risks associated with this industry, and how insurance policies provide the cover.
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CPD WEBINAR: Understanding and addressing client buying influences
How often do we lose an existing account, or fail to win a sales pitch despite having what we think is clearly the best proposition? The most common reason that this happens is that we fail to identify, understand, and address the decision making dynamic and wider buying influences at our prospect or client. This session demonstrates a step-by-step methodology to make sure you cover all the bases and are not left scratching your head after another unexplained failure.
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CPD WEBINAR: Why Underinsurance in Home Contents is so prevalent
Underinsurance is a major issue in the industry – many reports suggest that around 2/3 of homes are underinsured. Unfortunately, the same is often true for the contents in those homes. Why is this, and what can insurers and brokers do about it?
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CPD WEBINAR: The Power of Listening
‘Nature hath given [us] one tongue but two ears, that we may hear from others twice as much as we speak.’ Epictetus [Ancient Greek philosopher]. Many of us merely ‘hear’ and fail to really ‘listen’. Effective listening can have a profound effect on all our interpersonal relationships at work and home. In this session Nick Thomas brings together his expertise from the worlds of sales and coaching to help improve awareness of the importance of effective listening, and some key skills and tools to improve performance in multiple different environments.
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CPD WEBINAR: Introduction to Parametric Insurance
This course offers an in-depth exploration of parametric insurance within the UK insurance landscape. Participants will gain a comprehensive understanding of the principles, applications, and advantages of parametric insurance, focusing on its relevance and implementation in the UK market. You will explore the nuances of parametric insurance products, their mechanisms, and their role in providing efficient and rapid risk coverage in various sectors.
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CPD WEBINAR: Building a rapport in a hybrid world
Good rapport is essential in both our business and personal lives. But how do we build rapport when we lack real face to face interaction? What are the challenges to building rapport in the virtual world, and how do we adjust to mitigate these challenges and to grasp the opportunities?
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CPD WEBINAR: Motor Insurance Overview
We all purchase motor insurance for ourselves and most brokers place it for their clients in some shape way or form, but how much do we really know about motor insurance. It has become so automated that many broker and insurer staff have forgotten the details of the cover, and some have never even been taught about the coverage, well this is opportunity to refresh and learn about this essential cover.
View event detailsCPD WEBINAR : Claims Handling
This webinar delivered by Alan Chandler one of the leading presenters in the UK, looks at what a claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a claims handler will typically seek and when they will use an outsourcer. The presentation will also explore both the insured and insurers obligations in respect of a claim and why insurers must settle promptly.
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SOCIAL: London Christmas Shopping Trip
IICG are delighted to offer members and their families, subsidised coach travel to central London for Christmas shopping on Saturday 7th December 2024. The cost of this is just £20 per person. To avoid missing out on this fantastic trip at this reduced price, book now!
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CPD WEBINAR: The Impact of the Insurance Market Cycle
The course looks at how the insurance cycle moves and the influences the transition between hard and soft markets. As well as looking at the progress of the insurance cycle, the course will help you determine the difference between hard and soft markets, and what that means to all stakeholders involved. Finally, this one-hour course will help you determine how you thrive in a hard market, with looking at tips to handle price objections, and be able to explain the key factors in today’s climate.
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CPD WEBINAR: EXAMINATION TECHNIQUES
This three-hour workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects.
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CPD WEBINAR: Leadership In Insurance
Leadership and motivation in the insurance market This presentation will look from an insurance perspective at the key areas of leadership and motivation. The topics covered will be: To look at what motivates an insurance team and its members To evaluate the attributes of a successful team To practice performance management and appraisal of a team To look at how the management concepts put forward by Hertzberg apply in insurance To explore leadership in insurance This presentation is appropriate for all members. Underwriters, claims staff, brokers, Loss Adjusters, IFA’s and anyone else who employs staff.
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CPD WEBINAR : Handling Price Objections
Insurance is one of those things that people buy because they need it. A budget will be set in their minds, and they will want it as cheap as possible. Sometimes, the price of the product may not meet their expectations, resulting in objections. During this course, we will be looking at strategies for overcoming objections when they are presented by the purchaser. In today’s climate, price has become the forefront on most people’s minds. We will be exploring commonly raised objections and provide the skills needed to help determine whether an objection is a genuine concern. Finally, the course discovers how to approach the objection in a way to overcome it.
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CPD WEBINAR: Neurodiversity
In this one-hour webinar, we explore the significance of understanding and embracing neurodiversity within the workplace. We begin by defining neurodiversity and highlighting its importance in creating an inclusive work environment. We discuss legal and ethical considerations, such as the Equality Act 2010 and the duty to make reasonable adjustments, to ensure compliance and support for neurodivergent individuals. We provide strategies for creating an inclusive work environment, including training initiatives, flexible policies, and support networks.
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2025 IIC&G GOLF DAY FOR GREAT WESTERN AIR AMBULANCE CHARITY
IC&G is pleased to confirm that its 8th Annual Charity Golf Day will go ahead on Thursday 24th June 2025 in aid of our new charity partner, Great Western Air Ambulance Charity (GWAAC) . We are aiming to get 100 golfers signed up to achieve our 2 tee start and the event will again be held at Brickhampton Golf Club in Churchdown.
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