CPD WEBINAR: Enhancing your Coaching & Mentoring Skills

This live-online webinar aims to explain what coaching is all about.
We will go through the process of how to prepare and deliver effective coaching together with a look at ways one can be supportive as a mentor.

There will be hints and tips on maintaining a positive environment to allow coaching and mentoring to be well received and effective.

This course is best suited to anyone in a team leader or managerial role who wants to inspire their staff.

Course Objectives

• Understand the difference between training, coaching and mentoring
• Recognise the role you play as a leader to support and develop a team
• Understand the GROW model, and how to execute effectively
• Provide motivational and developmental feedback to create a positive and supportive environment

An accomplished Training Professional with a career spanning more than three decades in the UK insurance sector. As Training & Development Director at Zing365, I specialise in designing and delivering high-impact learning programmes that drive personal and professional growth and elevate performance.

Prior to joining Zing365, I spent 30 years with Aviva, where I held a variety of roles, having spent the majority of those providing learning & development support to broker partners. This extensive experience within one of the industry’s leading insurers has equipped me with deep knowledge and practical understanding of the challenges faced by brokers and insurers across the industry.

I’m most known for my candid and honest communication style, engaging delivery, and ability to translate complex concepts into accessible learning, using lived experience. Over the years I have trained thousands of Insurance Brokers and contributed to the development of a generation of Broker Business Leaders and Insurance Professionals at all levels.