CPD WEBINAR: FCA GI update - Consumer Duty, Fair Value, Premium Finance and MOBI

We’ve had Consumer Duty for over 2.5 years and the FCA continue to publish updates to incl insurer claims handling, motor insurance premium hikes and the new rules published at the end of 2025.

We shall explore where we are with Consumer Duty and the session will also provide and update on fair value assessments to include what makes up broker commissions and how to ensure broker costs are fully understood.  There will be a key update on where we are with premium finance following the seismic Hopcraft Supreme Court judgment and what this means for our sector and whether commissions should be disclosed and consent sought from clients.

We will also touch on Multi-Occupancy insurances now that we have had those rules for over two years plus what’s happening with commercial leasehold and the order to repay £700,000 in shared commissions that were not provided for in the terms of the lease.

Learning objectives - by the end of this update you will gain an overview of:-

• Where are we with Consumer Duty and what you should have done;
• Current issues when it comes to general insurance:-
• Key aspects of the product governance rule to include product value assessments and challenges to fair value incl broker fees/charges/add-ons and premium finance;
• Rules on multi-occupancy buildings insurance and the ramifications of this for insurers and brokers alike to include the L&FR Act and the AJG Tribunal decision;
• Class action on behalf of leaseholders – does my firm have anything to fear?

Speaker bio

I started my insurance career in 1987 and have worked across the sector including stints at PwC and GISC and have led my own consultancy practice since 2004 working closely with AMII, BIBA and the CII and have provided hundreds of well-received (even entertaining!) talks. I am a recipient of the Thomson Reuters Compliance Personality of the Year Award, the London Market People Award for Legal and Compliance and was Highly Commended in the CII Public Trust Awards in 2021.  I am proud to judge various insurance awards and am always being approached for engaging commentary and analysis.