CPD Webinar - Building rapport in the hybrid world

Good rapport is essential in both our business and personal lives.

But how do we build rapport when we lack real face to face interaction? What are the challenges to building rapport in the virtual world, and how do we adjust to mitigate these challenges and to grasp the opportunities?

The session will discuss the importance of rapport building -and the key skills in building trust and mutual influence

• We'll discuss empathy – and include questioning skills, active listening, being present.
• We tend to like those who are similar to ourselves and engage with and buy from those we like, and we'll explore matching and mirroring across levels
• We'll understand how to adjust across the neurological levels to achieve the four principles, using written word, social media, spoken word and virtual meeting communication media.

Speaker Bio

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer. Nick is an Economics graduate with over 25 years corporate insurance broking experience. He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles. As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.

In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. Nick is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.