Understanding Textile Restoration and how this effects Insurance Claims
About the Session
This session provides an introduction to specialist textile restoration within the insurance claims process. It will cover how restoration can be used as a cost-effective and sustainable alternative to replacement, common challenges and misconceptions, and how improved handling of contents can lead to better customer outcomes and reduced complaints.
Session Content
- Understanding what textile restoration is and how it differs from standard cleaning or replacement
- Learning how textiles are affected by common losses such as fire, smoke, water and contamination
- Identify when textiles can be restored rather than replaced within an insurance claim
- Understand the role of specialist textile restoration providers in the claims process
Learning Objectives
- Understand the role of textile restoration in the claims lifecycle
- Identify when restoration is appropriate versus replacement
- Recognise common pitfalls that lead to complaints in contents claims
- Gain insight into best practices for improving customer satisfaction and claim outcomes
Hosting the Session - Aaron Paul
We are delighted to welcome, Aaron Paul to deliver this session.
Aaron is the National Business Development Manager at CRDN working closely with insurers and contractors across the UK. He specialises in developing efficient, scalable solutions within the restoration sector and has played a key role in improving processes and outcomes for contents claims.
Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with Aberdeen Institute of Insurance and Financial Planning, which is acting as the host institute for this event.
CII Accredited
