Webinar: Handling Difficult Conversations

This webinar focuses on developing effective communication skills across a 
variety of mediums. It will also help you to have a positive awareness of 
your own personality and the impact you have on others. 

Not all conversations can be positive, and this module will help you prepare 
for challenging conversations, resolve any conflict and achieve a great 
outcome for both parties.

Course Objectives 

• Understanding assertiveness
• Recognising the skills and reasons to be assertive 
• Build a variety of techniques to communicate more assertively and clearly 
• Become more confident to deal with conversations that are challenging
• Understand how to give effective feedback