CPD hours
Previous event

November IIG Lunch : The Expectation Gap

Tuesday 19 November 2024, 12:00 pm - 2:00 pm
Les Cotils
Julie-Anne Headington, Finance Director, Channel Islands Adjusters Ltd
CPD
S11 - Annual Dinner A 240 x 260 px.jpg

November IIG Lunch : The Expectation Gap

The Insurance Institute of Guernsey would be delighted to welcome you to an afternoon lunch at Les Cotils, commencing at 12pm on Tuesday 19th November 2024. Julie-Anne Headington will be in attendance as speaker, to discuss the “Expectation Gap”, sustainability in loss adjusting arising from what policyholders expect and what is actually covered.

In Q1 2024, the FOS received the highest ever number of complaints in relation to buildings insurance. Julie-Anne will discuss the role of the insurer, the broker and the loss adjuster and how policyholder expectations can be managed and complaints reduced by working together.

For lunch, there will be a choice of either Oven Roast Fillet of Cod with Chorizo Pea and Shallot Fricassee,  or Moroccan Vegetable Tagine (VE).

Online booking of seats is available now!

 

Venue

Christian Holiday, Conference & Retreat Centre
St. Peter Port
GY1 1UU
View in Google Maps
Share this event
CPD hours

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements. 1/2 hours CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/learning/cpd/.
Previous

In the Mood for Food

Tue 12 Nov 2024, 10:30 am - 11:30 am
CPD
Next

IIG Spring Morning Development Day

Wed 2 Apr 2025, 8:30 am - 12:30 pm
Jeff Heasman
CPD