Previous event
Branko Talk: Complaints – Why Do People Moan?
Monday 7 July 2025, 12:00 pm
Les Cotils
Branko Bjelobaba, Managing Director, Branko Insurance
CPD
📅 Date: 7th July
🕛 Time: Event starts at 12:00 PM (Talk duration: 1 hour)
🍽️ Lunch Served: 1:00 PM
Join us for an engaging session at Les Cotils with Branko Bjelobaba as he explores the intriguing topic of why people complain. A thought-provoking talk followed by a delicious lunch — don’t miss it!
Learning objectives:-
- What an insured needs to know RE your process;
- What are complaints – the three part test;
- Who can complain to the FOS and what they do; and
- How to use complaints to improve what goes on at your firm.
Food Options:
- Chicken Kiev
- Veggie Lasagna
Please confirm your choice when booking.
Venue
Christian Holiday, Conference & Retreat Centre
St. Peter Port
GY1 1UU
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements. 1 hour CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/learning/cpd/.
Next
Tue 29 Jul 2025, 12:00 pm - 1:00 pm
Online
Jeff Heasman, Founder
CPD