Navigating the New Duty to Protect Against Fraud

Event Overview

On 1 September 2025, the Economic Crime and Corporate Transparency Act 2023, introduced into UK law a new duty to protect against fraud. It will have a major impact on the UK insurance industry. This webinar will help you identify the key requirements, understand the risks to your organisation, and implement a strategy to strengthen fraud prevention.

Learning Outcomes

By the end of the session, participants will be able to:

• Identify the key requirements of the UK’s new duty to protect against fraud and what they mean for insurers
• Understand the potential legal, financial, and reputational risks this legislation creates for insurance companies
• Implement a strategy to strengthen fraud prevention and compliance frameworks, ensuring both regulatory alignment and customer confidence.

Speaker Bio

Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology.  Jeff holds both a bachelors and a masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology as well as a member of the Association of Business Psychology.  He delivers courses across the globe, either face-to-face or online.  Jeff maintains a close connection to the industry by regularly providing consultancy in areas such as law and communication and he provides consultations with individuals and teams regarding cognitive skills, such as decision-making and problem-solving. 

In 2020, Jeff graduated top of the class from the Yale School of Management Executive Education programme in negotiation strategies with a score of 100% across all modules and he is recognised as an expert in the field of negotiations within the insurance industry.  Other areas of specialist expertise include insurance fraud, claims handling and the synergy between product design, brand promises, marketing messages and customer expectations.  Jeff is currently completing a doctoral thesis with a Swiss business school, focusing on human v automated decision-making in insurance claims and its potential impact on customer trust.