The Three Wise Insurance Execs: an Insurance Christmas Story

This amusing and fun webinar will look at the magic of the Christmas story through the eyes of The Three Wise Insurance Execs, as they set out on their camels to reach The Lloyd´s Building in London, above which a guiding star shines brightly. During their journey the execs will meet the Ghosts of Insurance Past, Present & Future and they will enlighten us with a review of the insurance world in 2025, current issues, and what we can expect in 2026 and beyond. The story will be narrated by Jeff Heasman using specially commissioned artwork.

Learning Outcomes

By the end of the session, participants will be able to:

• identify key events over the past year in the insurance industry
• understand the current issues in the market and predicted trends for 2026 and beyond
• implement a strategy to deal with predicted future trends in the insurance industry.

Speaker Bio

Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology. Jeff holds both a bachelors and a masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology as well as a member of the Association of Business Psychology. He delivers courses across the globe, either face-to-face or online. Jeff maintains a close connection to the industry by regularly providing consultancy in areas such as law and communication and he provides consultations with individuals and teams regarding cognitive skills, such as decision-making and problem-solving.

In 2020, Jeff graduated top of the class from the Yale School of Management Executive Education programme in negotiation strategies with a score of 100% across all modules and he is recognised as an expert in the field of negotiations within the insurance industry. Other areas of specialist expertise include insurance fraud, claims handling and the synergy between product design, brand promises, marketing messages and customer expectations. Jeff is currently completing a doctoral thesis with a Swiss business school, focusing on human v automated decision-making in insurance claims and its potential impact on customer trust.

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