Neurodiversity in Practice - supporting colleagues and customers

EVENT OVERVIEW

A practical session for insurance and financial services professionals, managers and leaders

Why this matters

Our sector depends on clear thinking, strong judgement and effective communication.  Yet many workplace systems and client processes are unintentionally designed for a narrow range of thinking styles.

The result can be:

•             misunderstandings with clients

•             unnecessary friction in teams

•             missed insight and challenge

•             and, at times, avoidable conduct risk

This session focuses on what professionals can do differently in practice to improve performance, communication and outcomes.

This is not a clinical or awareness-only session as it combines:-

•             Lived experience — what helps and what creates challenge

•             Workplace practice — how leaders and professionals can respond effectively

You will leave with practical, realistic approaches you can apply immediately.

What we will cover

•             What neurodiversity is and isn’t in a workplace context

•             How it can show up in colleagues and client interactions

•             An overview of legal responsibilities, including reasonable adjustments

•             Common barriers created by workplace systems and processes

•             Practical ways to improve clarity, communication and consistency

•             How small adjustments can significantly improve outcomes

Key message

Supporting neurodiversity is not about special treatment.  It is about removing unnecessary barriers so people can perform, engage and contribute effectively.

LEARNING OUTCOMES

By the end of the session, you should understand:

-             Greater confidence in supporting neurodiverse colleagues and customers

-             A clearer understanding of your role and responsibilities

-             Practical tools to improve communication and reduce misunderstandings

•             A more structured, consistent approach to workplace and client interactions

SPEAKER BIO

Anne Stunell has over 25 years’ HR experience. She is an Executive Coach and Mentor, specialising in supporting high-achieving women who’ve spent years juggling careers, families, and responsibilities - and are now ready to reconnect with what they need. An ILM L7 qualified Executive Coach, Chartered MCIPD professional, and award-winning HR and EDI strategist, Anne brings deep expertise in workforce transformation and people leadership. She empowers others through her 3C’s Framework, delivering workshops that blend strategic insight with practical advice and coaching, helping women thrive, lead, and speak up.

Branko Bjelobaba is a straight-talking compliance expert with 30+ years in insurance. Known for making complex regulation clear and useful, he works across the industry, from start-ups to regulators. A well-respected commentator and speaker, he delivers sharp insight with humour, helping professionals cut throughthe noise and raise standards with confidence.