Events

The North Downs insurance institute are delighted to confirm that we have arranged a full IF1 revision course. This revision course will be spread across two dates. Please book separately on each date. The webinars will be delivered by Alan Chandler one of the UK's leading insurance presenters. The webinars will be interactive and will include test questions to get the candidates used to the examination format. Delegates will have an opportunity to ask Alan questions on anything they are stuck on and with his wide experience Alan will help provide relevant easy to understand examples. Session 1 Saturday 13 June 9:30 - 12:30 Session 2 Saturday 20 June 9:30 - 12:30

The North Downs insurance institute are delighted to confirm that we have arranged a full IF1 revision course. This revision course will be spread across two dates. Please book separately on each date. The webinars will be delivered by Alan Chandler one of the UK's leading insurance presenters. The webinars will be interactive and will include test questions to get the candidates used to the examination format. Delegates will have an opportunity to ask Alan questions on anything they are stuck on and with his wide experience Alan will help provide relevant easy to understand examples. Session 1 Saturday 13 June 9:30 - 12:30 Session 2 Saturday 20 June 9:30 - 12:30

My aim for this course is that you will go away with knowledge and practical ways to improve your resilience in these challenging times. This includes: •Explore what causes you stress and the effects it has on you. •Share ideas and practices to protect you from the effects of stress and to ‘recharge your batteries’. •Techniques to access positive thoughts and emotions to develop your energy and resourcefulness •Accessing exercise and hobbies virtually inour current world.•What you can do to help and support others This is aimed at insurances professionals ranging from junior to management and across the spectrum of Insurance Brokers, Underwriters, Claims handlers and Analysts.

The FCA have found following a thematic review that vulnerable customers are often not treated fairly. In fact many Insurers pricing models have taken significant advantage of these customers, often the more vulnerable the customer the more the insurer has loaded rates at renewal. Some of the UK's largest institutions have been guilty of proactively targeting these individuals and the regulator has had enough of Insurers and brokers balancing their books on the most vulnerable in our society. The FCA have announced they will be investigating dual pricing, a lot of this will because the advantage taken of the vulnerable - expect some serious action by the FCA.    This presentation is aimed at brokers, underwriters, claims staff and IFA's. Free to members, but limited to 60 subscribers

The webinar draws on my insurance, legal, communication and psychology qualifications. There is so much misinformation out there right now and so much anxiety. Communication skills have never been so important. This webinar provides tips on what to say and what not to say. How to say it and how not to say it. Technical knowledge is the foundation but if we cannot communicate with customers in a way that is effective, especially in the current climate, we risk alienating our customers and losing business as well as reputation. Format of the webinar Those joining will not be able to speak during the webinar but will be able to submit written questions (anonymously if they choose) and I will deal with the Q&A at the end. I have allotted 45 minutes to speak and 15 minutes for a Q&A. I will also be doing some polling during the webinar to ensure it is as interactive as possible. The results are published but are anonymous.