Discover the impact of second-hand trauma when dealing with distressing claims

Online event
Wednesday, 24 April 2024
1:00 pm – 2:00 pm (UK time)
    • Bijal Ladva, Senior Claims Adjuster, Brit Insurance
    • Hursh Pratap Singh, Claims Specialist, Allianz Partners
  • Claims

In this IIL claims webinar, Bijal Ladva and Hursh Pratap Singh talk about the discovery of second-hand trauma when dealing with distressing claims, and most importantly, how improved support is required for the insurance industry.

There is a growing understanding of second-hand trauma which we are here to create awareness on today. Certain professions, such as emergency responders and social workers, are more susceptible due to their nature of work. This emerging issue is perhaps overlooked in insurance, despite claims handlers and loss adjusters being required to handle distressing material and support vulnerable customers. Improving support is vital, and we want to encourage employers to be more proactive. The CII report raises much-needed awareness of the issue and draws on strong evidence we will bring to life.

Learning objectives:

  • Understand the potential causes of second-hand trauma
  • Learn about the existing cases in the industry
  • Understand how support can be provided within your organisation

Chair: Steven Smith, Major & Complex Loss Adjuster, Crawford & Company

  • Online event

Booking information:

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (020 7397 3911).

Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with the Insurance Institute of London, which is acting as the host institute for this event.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at