Techniques for Handling Difficult Conversations

Tuesday, 12 December 2023
2:00 pm – 3:00 pm (UK time)

Techniques for Handling Difficult Conversations

When: Tuesday 12th December, 2pm-3pm (note revised time)

Where: Zoom link to follow


As a manager or leader, some of the hardest parts of the job can be difficult conversations with team members. This webinar focuses on empowering you to confidently support your teams’ mental health and wellbeing, and initiate and handle challenging conversations.


In this interactive webinar session, attendees will develop techniques they can use when faced with difficult conversations, to ensure they can manage their teams effectively and contribute to a positive and supportive workplace culture.

Content & Learning:

  • The confidence and skills to approach difficult conversations in the workplace
  • An understanding of some of the barriers to open communication
  • The resources to create a positive and supportive workplace culture

About the Speaker:

Steve Heath - Director & Co-founder - Mental Health in Business

Steve is a director and one of the co-founders of MHIB - and his vision is to lead a global shift in mental health in the workplace. He is passionate about helping businesses to create meaningful and impactful wellbeing programmes.

As well as being a major driving force in the business Steve is also an experienced Mental Health First Aid instructor and has travelled the length and breadth of the UK to deliver MHFA courses and manager & leadership training for workplace mental health.

Steve has 15+ years of business ownership experience, having previously established, run, and sold a successful media production business. His focus is now on mental health in the workplace and he has considerable experience working, volunteering and advising in this area.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at