Webinar: Trust, Transparency & Visibility: Striking the Right Balance in the Workplace

Thursday, 02 November 2023
9:30 am – 10:30 am (UK time)
    • Jeff Heasman, Insurance Upskill


This thought-provoking webinar addresses the key question: is there a link between trust, transparency, visibility and performance in the workplace?

There is a perceived disconnect with some people now working back in the office, whilst others continue to work remotely. The relationship between trust, transparency and visibility is crucial to deliver the best possible levels of performance.

An employer needs to adapt their employee engagement to each individual whilst at the same time taking into account operational risks and strategies. It requires a level of transparency between employee and employer and self-discipline irrespective of where the workplace is located.


By the end of the session, participants will be able to:

Identify the challenges faced by employers and employees in an increasingly disconnected workplace.

Understand the relationship between trust, transparency and visibility.

Implement a strategy to strike the right balance and deliver the best outcomes.

Speaker Biography


Jeff Heasman is a leading international trainer and is recognised throughout the world for his work around soft skills within the insurance and financial services industries. Jeff holds both a bachelors and masters degree in laws and after many years of experience working within the legal and insurance industries as a litigation executive and senior liability adjuster, Jeff subsequently qualified as a language instructor and is a certified practitioner member of the Academy of Modern Applied Psychology.

Jeff has been Dean of the Faculty of Law at Cavendish University Zambia (CUZ) in Africa, where he was also a lecturer in the law of torts. He has also been a tutor in law and language at Swansea University. He has delivered courses in Business English to MBA students and company directors at ESIC University in Pamplona, Spain.

Jeff has delivered many public lectures on subjects such as the law of torts and plain language and has provided training in insurance law and practice to some of the world's largest and most prestigious organisations, as well as regularly providing seminars for the Chartered Insurance Institute (CII) and Chartered Institute for Securities and Investments (CISI)

  • Online

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.