Luton & Hertfordshire Half Day Regional Conference

Luton & Hertfordshire Regional Conference

We are hosting our morning CPD conference on 8th March 2023 - book your place(s) now!

Programme:

08.30 - 09.00 Registration

9:00 - 9:30 Opening of Conference

09.30 – 10:30 Cyber Insurance

- Presented by Coalition Insurance

10:30 - 10:45 Break with tea/coffee

10:45 - 11:45 Compelling Sales Presentation - Room 2

Nick Thomas - Nick Thomas and Associates

Join Nick Thomas for this integrated and wide-ranging session draws on sales best practice, performance coaching and behavioural psychology to bring together all the key components for a persuasive, and compelling sales presentation.

• Understand how to plan and prepare to deliver a great sales presentation
• To understand the key skills for impactful and persuasive presentations
• How to overcome the fear and anxiety of presenting, and prime yourself to perform

10:45 - 11:45 Opportunistic fraud is on the rise, how are insurers combatting the risk - Main Room

Robert Spiegelhalter - Director The Cotswold Group

Description; Experts in the insurance industry are talking about a rise in insurance claims fraud by 25%-40% in 2023/2024 as a result of the cost of living crisis and the financial squeeze on individuals and businesses. This session looks at what opportunistic fraud is, where the pressure points are and how insurers might respond using a combination of data, intelligence, technology and people expertise.

Learning points - a deeper understanding of;

• What opportunistic fraud is and why it has increased in 2022/2023
• The hot high risk claims areas being targeted by insurers
• The data, intelligence, technologies used in combating fraud
• The people expertise and skill sets required to manage fraud
• Investigation methods used by insurers and experts

11:45 - 12:00 - Break with tea/coffee

12:00 - 13:30 - Escaping Life's Drama

Caroline Martin - Enabling Wings

Join us for this interactive session.
We will review the ‘PAC’ model of transactional Analysis
We will explore how the modes of the Parent, the Adult and the Child play out in life and how adopting different aspects of the ego states can have a perceived positive or negative impact.
We will step into and then back out of the Drama Triangle, heightening our awareness to become more ‘Adult’ when interacting with others to achieve more effective results

13.30 Lunch

WHERE?

Hilton Garden Inn Luton North

Butterfield

Hitchin Road

Stopsley

Luton

LU2 8DL

Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with the Insurance Institute of Luton and Hertfordshire, which is acting as the host institute for this event.