Previous events
All previous events
CPD WEBINAR: Building confidence and shifting your emotional state
Many people believe that their emotional state is entirely dictated by external factors over which they have no control. For example, how often do we hear people say, ‘You make me angry/happy/sad’? In the workplace many develop and unconscious strategies that affect their emotional state and significantly affect their performance; typical examples include making telephone calls – particularly cold calls – and presenting or speaking in public. This empowering session shows delegates how to take control of their emotional state, shifting to the best possible state to achieve highly successful outcomes at work and at home.
View event detailsCPD WEBINAR - The cost-of-living crisis & insurance
The cost of living has affected us all in one way or another, whether that is the price of food or the price of energy. But what’s the cause? And most importantly, how are businesses affected? This course will explore the key areas that brokers and insurers need to take into account when understanding the insured’s needs. It will also explore the importance of ensuring that the right levels of cover are in place, along with forecasted market trends to consider.
View event details
CPD WEBINAR: Managing Conflict- How to Thrive with Difficult Conversations
Conflict is not pleasant for all concerned, and yet our daily lives will consistently present us with conflict situations and behaviours: in our teams, at work, in our families and interacting with strangers. Being able to manage and negotiate this conflict will help you to feel calm, confident and able to effectively handle these challenging situations.
View event details
CPD WEBINAR: Overcoming client objections to buying non-core policies
In difficult economic environment clients often buy less insurance – this session looks at various non-core policies (outside main property and liability classes) and identifies the benefits these policies provide for clients
View event details
CPD WEBINAR:- Exceptional Communication - Become a vital communicator
One of the most impactful professional skills is the ability to speak well, to convey a message, to tell a story- to move someone with your words. Being a public speaker, and crafting your speaking skills, will put you into a small group of individuals who can communicate at the highest level; it is both highly beneficial for your career and for your professional development.
View event details
CPD WEBINAR: Meta Learning -Improve your ability to learn
In today’s world, our ability to learn new information, understand how we learn and be able to apply our learning successfully in our lives, is an absolutely essential skillset. Too many of us do not understand well enough, the processes involved with learning.
View event detailsCPD WEBINAR: The New Consumer Duty: are you ready for a "paradigm shift?"
The FCA has referred to the new consumer duty as a paradigm shift in their expectations. As we move ever closer to outcomes-based regulation, the FCA is increasingly focusing on the need for firms to embed conduct and cultural changes throughout the customer journey. This session will help you to understand the FCA´s expectations and the practical steps you can take now to ensure that you and your firm are prepared for this paradigm shift in the way we work. In particular this webinar will focus on the pillars of consumer understanding and consumer support.
View event detailsCPD WEBINAR- Holding dynamic virtual meetings
This live-online webinar aims to help those who host virtual meetings. It could be an informal team meeting, one to one, a client meeting or a major presentation to a large group of people. Whilst it is fair to say we are now used to the virtual world of remote connections, making our interactions positive and engaging can prove a bit of a challenge. This hour course takes you through some of the available platforms, with hopefully some hints and tips on how to keep your audience engaged. Suitable for anyone who hosts remote meetings.
View event detailsCPD WEBINAR- Property Insurance in a post Brexit world
We’ve all listened to Brexit over the past few years and may or may not experienced the full effects of it as they wouldn’t necessary interrupt our lives too much on a daily basis. But what about experiences that we wouldn’t come across daily? What was to happen if your house was to burn down? Or a client whose business you’re placing the insuring has a catastrophic fire, damaging the one piece of machinery that keeps their business operating? This course will look at the impact that Brexit has on insuring property, and the impactions that may come with it.
View event details
M05/M92 ONLINE REVISION WORKSHOP
We have an opportunity to present a Diploma Workshop for IIC&G members with one of the UK's finest insurance and exam trainers, Alan Chandler. This would be 2 separate sessions on the same day reviewing the M05 and M92 diploma subjects. This is an online workshop. Numbers are limited and restricted solely for IIC&G members
View event details
CPD WEBINAR: EMERGING RISKS - Development of parametric BI solutions – dealing with coverage gaps
This is the final of our Emerging Risks sessions and looks at some of the new BI solutions being developed by parametric insurers
View event detailsCPD WEBINAR: EMERGING RISKS- Human v automated decision making; have we gone too far
We have reached a critical crossroads in the digitisation and automation of processes within insurance and financial services. Some say that we have already gone too far and the human element is being continuously eroded, whereas others believe we have not gone far enough and that insurance and financial services continues to lag behind other professions. There is a fine balance to be struck. Based on doctoral research being conducted by Jeff Heasman and other sources of research and industry insights, this thought-provoking webinar will examine both sides of the debate and suggest a way forward to ensure the best possible outcome for the profession and for our clients. With the new Consumer Duty requiring a review of algorithms to test for bias in decision-making, the debate has never been more relevant.
View event details
CPD WEBINAR: EMERGING RISKS - What Is Environmental, Social, and Governance (ESG)?
Environmental, Social & Governance (ESG) regulation is on the rise globally with many new requirements for companies to report on how they are managing ESG risks, and what actions they are taking to prevent adverse impacts on the climate and other factors such as Human Rights. This latest Emerging Risks session from IIC&G identifies how it came about, what it is and the impact on the economy and society
View event details
CPD WEBINAR: EMERGING RISKS - Insuring non-tangible assets
In the modern business world, many businesses have valuable but non-tangible assets. Purchasing adequate insurance for such assets can be difficult. This session looks at the main types of intangible assets and the current insurance position for these
View event details