Humanising Communication & Increasing Client Interaction in an Automated World- second presentation
Humanising Communication & Increasing Client Interaction in an Automated World
By Jeff Heasman CELTA, LL.B, LL.M, Jeff Heasman Training & Consulting.
Wednesday 27th May -12.30pm- 1.30pm
Jeff Heasman has a postgraduate certificate in English language teaching to adults plus a bachelor and master of laws degree.
He has many years' experience working within the insurance and legal professions in litigation and liability loss adjusting, having handled litigation up to the Court of Appeal in London and dealt with
insurance claims arising from many worldwide jurisdictions.
Jeff has lectured in legal, academic and business English as well as the language of international negotiation at many UK and international universities. He's delivered training in the law of torts and insurance law and practice to some of the world's largest and most prestigious organisations.
About this session
In a business landscape that is becoming increasingly automated and in which interaction with clients is becoming less, it is more important than ever to understand the importance of client “touch points” and how to make the most of them. Furthermore, the ability to humanise interaction and communication is more critical than ever. This fun and interactive session will teach the essential skills of how to create “touch points”, humanise interaction and communication and so enhance the client journey to create a win-win situation for businesses and clients. The modern-day client expects services and not just products.
Learning objectives.
By the end of the seminar, participants will be able to:
• identify opportunities to create “touch points” in the customer journey.
• understand the need to have a strategy for smarter and more human communication with clients when the opportunities arise.
•apply the skills taught to provide an overall service and not just a product.
Further information.
A link will be sent via your email address supplied at the time of the booking. PLEASE DO NOT share this with anyone else.
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.