Membership & Exam Overview With the CII

Ashleigh Picton has a background in Customer Service Management and Operations. She likes to see results and deliver client resolutions at the same time as building relations. She is passionate to understand the needs of the CII's London Market corporate clients leading to improved performance linked to business goals. Like many of our members, Ashleigh is also studying, so has first-hand knowledge and experience of the CII qualifications, helping her relate to CII students across the key disciplines, providing hints and tips for success. As we all know, a company’s employees are its greatest asset with investment into education and wellbeing at the forefront of many business strategies.

In her previous role the CII supported her in becoming an Institute of Customer Services coach, enhancing her skills set and enabling her to support others in their careers. "The CII’s Professional Map is a great way to identify training requirements, looking at behaviours and technical expertise, to boost professional development". In her spare time Ashleigh enjoys reading fiction, listening to music and would describe herself as a cook that improvises! Not forgetting she is a huge F1 fan and enjoys socialising with friends and family.”

Ashleigh will provide a presentation on who the CII are, their mission, the benefits of being a member and how to approach exams. The presentation will be approx. 30 minutes with 15 minutes Q&A at the end.

Learning Objectives: Understand and discuss

• Who the CII are and what their mission
• The benefits of being or becoming a Member
• The Cert CII and Dip CII units (how to use the end of chapter tests & the syllabus)
• How Local Institutes can help you