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This month
The Power of Storytelling
Storytelling has been an essential and dominant aspect of human communication from the dawn of our evolution. This session draws on findings in neuroscience and psychology to explain why it is so powerful across multiple fields including leadership, organisational culture, learning and sales, and how we can leverage this knowledge with specific application to sales and client engagement
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Enabling Womens Careers - October - Courage
Join us for this months Enabling Women's Careers Session. This session will be live online on Zoom. It will not be recorded as we aim to create an environment as close to an in person session as possible which is safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage each other. Please allow up to 90 minutes for this session and have your camera on to be able to interact with the group.
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5 A Side Tournament
Join us for a thrilling 5-a-side football tournament on 4th October 2024 Mini Award Ceremony during buffet £100 for a team of 7 - includes 2 reserves and buffet/refreshments £10 for spectators - includes buffet Mixed Teams Welcome/Encouraged
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Guided Tour of Lloyd's of London
Guided Tour around Lloyd's of London Come and join us, your local Institute for a guided tour by a Lloyd's Tour Manager, around the famous Lloyd's Building. There are limited spaces so please register quickly to avoid disappointment.
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The Law of Torts – Recent Decisions
In recent years it feels as though the law of torts has been in constant motion, especially in areas such as employers´ liability, public liability, professional negligence and proximate cause. The Supreme Court has handed down a series of judgments that significantly impact the insurance industry and our clients. This webinar will review the recent decisions, and give practical guidance on how we and our clients must respond. It will also be of interest to anyone studying the CII MO5 module.
View event detailsCan We Trust AI in Insurance?
The issues of digital trust and responsible AI are amongst the most important issues facing the insurance industry. But what do we mean by digital trust and responsible AI? How does trust manifest itself in an increasingly digital and automated world? This webinar will address these critical issues and offer suggestions on what companies and individuals need to be doing now to ensure we do all we can to win customer trust and implement AI in a responsible way.
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Consumer Duty: Management Information to Prove Good Outcomes.
Delivering good outcomes is a requirement under the Consumer Duty and the regulator is looking for evidence that firms are monitoring outcomes and dealing with poor practices in an agile and timely way.
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What causes a market cycle and are we heading into a soft market in 2024?
Hard markets usually last around a maximum of three years and this latest one started in 2020. This presentation, delivered by Alan Chandler one of the UK’s most popular presenters, looks at what causes market cycles in the insurance industry and what is likely to occur in 2024. Alan correctly called the hard market in 2020, providing a presentation on the seven reasons why the market would harden. Rates have now got much higher; investment returns are now at very healthy levels and underwriting in the UK looks a lot better proposition than it did back in 2020. New entrants will be attracted to the market and existing players will look to expand capacity to take advantage of the current favourable investment conditions. Rates will not crumble over night, but Alan predicts 2024 will see a change in demand and supply, where Insurers will have to start having to fight more for business, and there will need to be a change in the way insurers operate, which may result in home working underwriters actually answering the phone to brokers! Alan will also explore how brokers and underwriters can be successful in a softening market. Brokers have a fiduciary duty, and this means insurers cannot ask brokers to be loyal without also providing genuine benefits at renewal for the policyholder. Whilst many people will not want to see the hard market end, history tells us it will, and not mentioning it will not stop a soft market cycle starting. This presentation will equip you for the change in the market that is on its way.
View event detailsThe Impact and Role of Trust in Diversity & Inclusion
Understanding how trust manifests itself in our daily lives and interactions with others is fundamental to any successful diversity and inclusion initiative. Trust enables information-sharing and innovation. It is fundamental in facilitating shared values and creating psychological safety. This webinar will explore how trust manifests its in our relationships and how this plays a critical role in diversity and inclusion within the insurance and financial services industries.
View event detailsLaw of Torts the fundamentals
All too often we overthink principles of tort law and we get confused by the raft of cases that exist in this area of law. In turn, we confuse ourselves and our customers in the way we explain and apply those principles of law. In this session, we will strip the law of torts back to basics and demystify the confusion. We will learn how to explain the law in a simple and clear way and how to apply the case law to real-life scenarios.
View event detailsBuilding and Maintaining Trust in the Modern Hybrid Workplace
Trust has always been a fundamental part of any successful business but as more and more workplaces have adopted a hybrid model of working between office and home, how organisational trust is gained and then maintained is of even more significance. This webinar will examine the essential aspects of organisational trust in terms of how it is formed and then maintained in our working relationships. We will also look at solutions to the unique challenges that trust can pose in hybrid working models.
View event detailsThe Impact and Role of Trust in Claims
The claims stage is when customer trust is truly tested. It is therefore of crucial importance that everyone working within the insurance industry, whatever their role, understands how trust manifests itself throughout the entire customer journey and then the unique issues that arise in the claims process. This webinar will examine what exactly trust is, how it is gained, and then regained if potentially lost.
View event detailsPurposeful and Compliant Business Culture
Business culture has been a regulatory focus since 2007 and can encourage positive behavioural change, leading to improved performance and brand-values. This session considers how positive defined business cultures can enhance performance and the benefits of building in compliance standards as "business as usual", including ways of gaining stakeholder engagement and customer perspective for long-term value creation.
View event detailsThe Power of Listening
‘Nature hath given [us] one tongue but two ears, that we may hear from others twice as much as we speak.’ Epictetus [Ancient Greek philosopher]. Many of us merely ‘hear’ and fail to really ‘listen’. Effective listening can have a profound effect on all our interpersonal relationships at work and home. In this session Nick Thomas brings together his expertise from the worlds of sales and coaching to help improve awareness of the importance of effective listening, and some key skills and tools to improve performance in multiple different environments.
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Insurance Museum Collections & How They Tell The Story of Insurance
The Insurance Museum has a modest collection of items that stretch back to the 1650s. Join Howard Benge, Director of the Insurance Museum, to investigate these items in detail, how they help to tell the story of insurance and what other items the Insurance Museum will be using when it establishes a physical museum.
View event detailsREADING, UNDERSTANDING AND APPLYING LAWS
The study and practice of law is often considered difficult because of the sheer volume of information that needs to be read, understood and applied, whether in a case study for a professional exam or as part of providing advice to a client. In this session, Jeff Heasman combines over 20 years of experience studying law, working with the law and teaching law to students and professionals across the world, to provide invaluable skills that will help you read laws more quickly, better understand those laws and then apply them in a logical and clear way, whether for a case study as part of a professional qualification or for when providing advice to a client.
View event detailsEnabling Womens Careers - September - The return to routine
Join us for this months Enabling Women's Careers Session. This month we will be exploring the return to routine. Now that the summer is over, what do you want the rest of the year to be like. Are there patterns you want to keep or new ones you want to adopt to set you up for a successful final quarter. This session will be live online on Zoom. It will not be recorded as we aim to create an environment as close to an in person session as possible which is safe space for members to express themselves, network and grow. These sessions are for all levels of PFS and CII and future topics will be established from member feedback within the group. The sessions are facilitated by Caroline who is a Certified Coach and NLP Trainer, however, these sessions are an exploration for all and so please bring your top tips to share with other members of the group and be open to explore and encourage each other. Please allow up to 90 minutes for this session and have your camera on to be able to interact with the group.
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The Five Key Habits of a Trusted Advisor
In this session, relying on parts of his doctoral research into the concept of trust in financial services, Jeff Heasman will explore the building blocks of trust in client/advisor relationships and explore 5 key areas that is important to focus on in our relationships to ensure that our clients see us not just as any other advisor but rather as a trusted advisor.
View event detailsAssessing Needs for Customers with Characteristics of Vulnerability
Join us to assess the needs for customers with characteristics of vulnerability and consider how identifying customer vulnerabilities may give rise to additional or varied cover requirements.
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