How to have Challenging Conversations -Seminar

Why this? Whether it’s dealing with a challenging client, boss or team member, these crucial conversations have the potential to strengthen or weaken a relationship and need to be handled with skill and care. However many people avoid such conversations for fear of saying the wrong thing, saying too much or sometimes not enough. Yet the issue is rarely resolved by ignoring or inflaming it.

Who is it for? It is ideal for those who avoid potentially awkward conversations because of lack of confidence and skill. It is also aimed at managers who spend most of their day having challenging conversations and are looking for some tips and tools to ease the process and get better results.

What will it cover? Delegates will leave with practical tools and phrases to handle tough situations, thorny issues and heated moments.

Content includes:

• How to prepare in order that they are clear on what they’d like to happen as a result
• How to spot unhelpful stories and thoughts
• The importance of facts, responsibility and empathy
• How to make sure what they say - is heard in the way they meant it
• What to say during the conversation - using a 3 stage framework and some key practical phrases
• A simple and effective tool to help manage strong or suppressed emotions both in others and themselves.