Previous events

All previous events

WEBINAR: Are Terrorism and Pandemic the only systemic risk we should be concerned about?!

  • Tue 11 May 1:00 pm – 2:00 pm
    • Steve Coates, Pool Re

This webinar will discuss why systemic risks are different and how they challenge traditional insurance principles.

View event details

Annual General Meeting

  • Thu 06 May 5:30 pm – 7:00 pm
  • Webinar

We need you! (To get down to our AGM, that is...)

View event details

Kent Conference 2021

  • Wed 28 Apr 9:30 am – 12:45 pm

Join us online for our first virtual conference with the Kent local institutes.

View event details

WEBINAR: Burnout and how to stop it happening to you (Rescheduled)

  • Thu 15 Apr 1:00 pm – 2:30 pm
    • Dorothy Martin, Stress to Success

"Most people don’t want to talk about their experience of burnout. I do. The insight it gave me profoundly changed my understanding of stress and how to deal with it – and I want to share what I learnt to help others.", Dorothy Martin,

View event details

MO5 Remote Revision Course - Insurance Law (second course)

  • Sat 27 Mar 9:30 am – 4:00 pm
    • Alan Chandler

This MO5 remote course is limited to 20 members and will be delivered in a one day session, which will cover all the main aspects of the CII diploma subject MO5 insurance law module.

View event details

Women's Forum: Effective Communication

  • Tue 23 Mar 1:00 pm – 2:00 pm
  • Online
    • Susan Heaton-Wright, Superstar Communicator

Communicating as a leader is a necessary skill for any leader. For female leaders and emerging leaders, these are particularly important to ensure you lead, make an impression and engage with your teams.

View event details

Webinar-Communicating with Vulnerable Customers

  • Wed 10 Mar 2:30 pm – 3:30 pm
  • Webinar
    • Jeff Heasman, Insurance Upskill

It is critical that everyone working in insurance and financial services understands the definition of a vulnerable customer, how to identify a vulnerable customer and what the laws and regulations say. However, the critical next step of how to communicate with a vulnerable customer is often overlooked and lacking in most training sessions on the subject of vulnerable customers. This training session corrects that by providing key skills necessary to ensure that you are able to communicate clearly and effectively with vulnerable customers.

View event details

WEBINAR: Change is good - embracing change

  • Mon 01 Mar 1:00 pm – 2:00 pm
    • Michael Quigley, Kataholos

This webinar will show you how to be flexible and adapt with changes to the benefit of all concerned, both in the workplace and in life.

View event details

Hard talk: how to communicate with customers about price rises and other impacts of a hard market

  • Thu 25 Feb 2:30 pm – 3:30 pm
  • Webinar
    • Jeff Heasman, Insurance Upskill

As we enter a hard market, so our conversations with clients become harder. Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can significantly impact the relationship with customers not only now but in the future. This webinar will provide you with communication strategies that will enable you to communicate with clients in a way that keeps them onboard now and for the future. This is a Zoom webinar.

View event details

WEBINAR: 7 top tips to be an effective learner

  • Mon 22 Feb 1:00 pm – 2:00 pm
    • Jeff Heasman, Insurance Trainer

This practical and interactive webinar is perfect for candidates studying towards professional qualifications with either an exam or coursework element. With often limited, or sometimes no tutor support, it is extremely difficult to balance home, work and study.

View event details