Giving and Receiving Feedback

CPD event presented by Melissa @ Motem.

Giving and Receiving Feedback (ahead of year end conversations).

Many managers find delivering feedback one of the hardest areas of their job. They know that if it’s delivered poorly, it can be demotivating. If it’s withheld, progress can slow, frustrations can rise and relationships can breakdown. And yet when delivered well, it can strengthen relationships and increase productivity and performance.

Learning objectives

By the end of this session, you will be able to:
• Prepare effectively for delivering feedback
• Recognise the two ingredients needed to create psychological safety so that the message can be heard in the right way
• Use a range of frameworks to structure the message
• Address or uncover resistance to the feedback
• Identify 6 tips for taking feedback well

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements. 1 hour CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/learning/cpd/.

Giving and Receiving Feedback

Venue

CII Accredited

London Tour including Lloyd's of London & Insurance Museum

Quiz Night - October