Understanding the Human Impact of Change - Supporting Yourself and Others

2-part series in Understanding and Navigating Change

In insurance and financial services, organisational change, regulatory updates, market shifts and shifting customer needs are constant. How we respond to change can be as individual as we are and changes tend to happen concurrently. We live such busy lives both in and out of work, that we rarely take the time to reflect on how many changes we are handling simultaneously, our reactions, and those of others, or the impact it can potentially have on our work and wellbeing.

This 2-part webinar series will help you understand the impact change can have has on you and others and provides some practical tools to navigate these times successfully.  Ideally participants will attend both sessions, but they will still gain value from either session if attended independently.

Part 1 of 2: Understanding the Human Impact of Change: Supporting Yourself and Others

This session explores the human and psychological impact of change, helping participants understand why people respond differently to uncertainty, disruption and organisational change. Through guided self-reflection, participants will build awareness of their own emotional and behavioural responses, consider how colleagues may be experiencing change differently, and learn how empathy, compassion and self-awareness can support wellbeing during periods of uncertainty.

Participants will be expected to engage in guided self-reflection activities during the webinar.

Learning outcomes

By the end of this session participants will be able to:

·       Recognise their own emotional and behavioural responses to change and uncertainty.

·       Understand why people may experience and respond to the same change differently.

·       Anticipate the reactions and needs of colleagues and respond with empathy and confidence.

·       Reflect on how psychological factors, uncertainty and perceived threat can influence wellbeing, behaviour and decision-making.

Please note that the joining instructions for this CPD Event will be emailed to you 24 hours before the event.