Previous events

All previous events

Webinar: Fundamental Dishonesty - a practical guide for Insurers

  • Tue 02 Mar 9:30 am – 10:30 am
  • Webinar
    • John McSherry

Since the introduction of the fundamental dishonesty defence in bodily injury claims there have been a number of high profile cases where defendant insurers have successfully used this approach. However, as strategy in the insurers defence tool kit it remains underutilised. The presentation is aimed at members who negotiate third party bodily injury claims, but also has implications for credit hire claims, and should be of interest to those members who handle general fraud claims.

View event details

Webinar: Communicating with Customers in Difficult & Uncertain Times

  • Tue 09 Feb 9:30 am – 10:30 am
  • Webinar
    • Jeff Heasman, Insurance Upskill

The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer onboard.

View event details

Webinar: The Three Wise Insurance Execs: an Insurance Christmas Story

  • Thu 17 Dec 10:30 am – 11:30 am
  • Webinar
    • Jeff Heasman, Insurance Upskill

This amusing and fun webinar will look at the magic of the Christmas story through the eyes of The Three Wise Insurance Execs, as they set out on their camels from a small village in Wales to reach The Lloyd´s Building in London, above which a guiding star shines brightly. The story will be narrated by Jeff Heasman, using specially commissioned artwork. 2020 has been challenging but this will be a story with an underlying message of positivity and hope! Just like the original Christmas story. So, let´s sign off our 2020 CPD programmes on a positive note with some serious learning but in a fun and amusing way … through the eyes of The Three Wise Insurance Execs in An Insurance Christmas Story.

View event details

Webinar: Looking after you - a positive approach to stress

  • Tue 08 Dec 11:15 am – 12:15 pm
  • Webinar
    • Michael Quigley BA(Hons) MA PGCE, Kataholos

About this session. For all employees, this course is designed to empower you towards having a positive and proactive approach to stress

View event details

CANCELLED: Annual Dinner 2020

  • Fri 06 Nov 6:30 pm – 11:59 am

Due to the Covid-19 situation and other factors considered in terms of planning and social responsibility the Annual Dinner will be cancelled for 2020 but we will aim to organise next year's in 2021 and will communicate in due course. If any members have any questions or would like to discuss further please don't hesitate to contact us at swanseainstitute@cii.co.uk

View event details

Equity Release in Focus

  • Tue 03 Nov 11:00 am – 12:00 pm
  • Webinar
    • Jane Forshaw, Pure Retirement

The use of equity release as a financial tool has gained significant momentum of the last 5 years and is showing no sign of slowing. Continuous growth spans from not only record low interest rates, but the industries focus on innovation and development to ensure everyone the offering is both competitive and appropriate. Anna and Hattie will present a general introduction to the industry, providing the knowledge, contact and support to allow people to venture further into this space. This session will help alleviate some common misconceptions with equity release and showcase how viable it is as a financial consideration for you and your clients. Equity release is and should be a part of every financial discussion when we are catering for clients in later life.

View event details

Webinar: How to set the correct property sums insured

  • Tue 15 Sep 9:30 am – 10:30 am
  • Webinar

It is estimated that 90% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoiding the under-insurance trap. The webinar will look at what clients actually need to take into when settling Buildings, Contents and Stock sums insured. Alan Chandler will explore why under insurance is so common, the effects of under insurance for the client and why under insurance is an increasing cause of Professional Indemnity claims against brokers. One of the problems is that the figures on the client’s balance sheet are not the same as those required for insurance purposes and Alan will point out the differences so that clients can be warned.

View event details

CPD Webinar: How To Perfect Your LinkedIn Profile

  • Wed 19 Aug 1:00 pm – 2:00 pm
  • Webinar
    • Christina Robinson, Green Umbrella Marketing

Webinar Overview: LinkedIn is the ultimate tool when it comes to building and nurturing business relationships - and as we all know first impressions really do count! So let me ask you a question… When did you last take the time to look at your LinkedIn profile? In this webinar, you'll be walked through a 10 point checklist which will allow you to make the most of your LinkedIn profile.

View event details

Application Fraud: the forgotten frontline battle!

  • Wed 05 Aug 10:00 am – 11:00 am
  • Webinar
    • Jeff Heasman, Insurance Upskill

The latest ABI statistics relating to insurance fraud show a rise in application fraud and the number of detected incidents far outweigh fraudulent claims. Yet, when we talk as an industry about fraud, the focus is all too often on claims and curiously application fraud is somewhat overshadowed. All insurance professionals are on the frontline in the battle against this scourge. This session will shed light on what the latest ABI statistics tell us, the duties we have in law at the application stage and how to identify and counter application fraud.

View event details

CPD Webinar: An overview of Motor Trade Insurance and why rates will continue to increase.

  • Tue 21 Jul 9:30 am – 10:30 am
  • Webinar
    • Alan Chandler

This webinar provides an overview of the main covers for a Motor Trader and where brokers make mistakes when setting up covers. It explores the background as to why the motor trade market is hardening and why rates will continue to rise, as well as looking at how a broker can help clients by getting motor traders to focus more on risk management. This presentation is appropriate for brokers, underwriters, claims staff and loss adjusters.

View event details

Assertiveness

  • Tue 14 Jul 12:30 pm – 1:30 pm
  • Webinar
    • Susan Heaton-Wright , Superstar Communicator

Overview: Many people are worried about being assertive: they believe they are coming across as aggressive. Yet everyone has the right to express their needs. Being assertive is an essential skill for anyone. Developing excellent assertiveness skills makes you a better colleague, team player and human being.

View event details

Personal Injury Claims - What Next?

  • Thu 04 Jun 9:30 am – 10:30 am
  • Webinar
    • Bernard Thornton FCII

We are very pleased to have arranged for Bernard to talk to us via this webinar on Zoom on the subject of Personal Injury. Over the last 30 years, few areas of the insurance market have seen such frequent and significant changes than that of personal injury claims. Various reforms have been introduced in attempts to tackle sensitive issues such as access to justice, fraud, legal fees and their effect on premium levels. Unsurprisingly these have generated strong feelings on all sides of the argument. The Civil Liability Act, now scheduled to take effect in April 2021, will introduce what are likely to be the most sweeping changes yet. This presentation looks at the background to the current market for injury claims and how it will be affected by the CLA. It predicts the likely consequences for insurers, intermediaries, claimants and the insuring public and takes into account other topical and disrupting factors in the Motor market such as Ogden, general claims inflation and now the dramatic onset of Covid-19. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and sometimes contentious aspect of general insurance

View event details

The Perfect Storm - how capacity is disappearing fast from the UK insurance market

  • Tue 02 Jun 3:00 pm – 4:00 pm
  • Webinar
    • Alan Chandler

Alan will explore how Solvency II, the recent stock market crash, Ogden, Soft rating , Floods and now Bi and Covid-19 have all combined to create the perfect storm and how rates will have to significantly increase with many high risk businesses facing the prospect of getting no alternative quotes.

View event details

CPD Talk February 2020

  • Tue 18 Feb – Wed 27 Nov
  • The Village Hotel
    • Ian Derrick, Bank of England Agency for Wales

The highly interesting and fascinating presentation will provide a summary of the Bank of England's Monetary Policy Committee's latest projection for growth and inflation in the UK. The information provided at this talk is strictly 'off the record'. To this end only attendees registered in advance will be allowed admission and the content is not for circulation after the event. Learning objectives: At the end of the session delegates will be able to: • describe the role of the Bank of England; • summarise the current and immediate future economic environment in the UK; • understand the latest Monetary Policy Committee's projections for growth and inflation in the UK; • understand the economic performance in the UK.

View event details

CPD Talk January 2020

  • Wed 29 Jan 8:30 am – 10:00 am
  • St Marys Hotel, Golf & Country Club
    • Damian Glynn, Sedgwick International UK

Overview This session will consider the various ways in which Business Interruption policies may (or may not) have been able to respond to the challenges faced by businesses in Salisbury following the Novichok contamination in March 2018. Further traces of Novichok were identified in Salisbury and elsewhere. This seminar will consider the various ways that the incident has affected the city, and the scope of insurance policy response to those. Issues to be addressed include: -Damage at the premises -Non-damage Denial of access -Denial of access -Loss of attraction -Key difference between policy wordings will be identified Learning Objectives By the end of this session, delegates will : -have a greater appreciation as to the different Business Interruption covers that could assist a policyholder whose business operations are affected in circumstances such as those that affected Salisbury.

View event details

Annual Dinner

  • Fri 22 Nov. 6:30 pm
  • Marriott

Friday 22nd November 2019 at The Marriott Hotel, Maritime Quarter, Swansea We are pleased to report that the ticket price has been reduced slightly, with individual tickets costing £50 per person. This includes a delicious three course meal and entertainment from our President and respected after dinner speakers. Our speaker this year is Willie Thorne, the former English professional snooker player. To book your place please contact: Mrs Sally Hendricks Towergate/Antur Insurance Services Ltd 4 Axis Court Riverside Business Park Swansea SA7 0AJ sally.hendricks@towergate.co.uk 01792 484351

View event details

CPD Talk October 2019

  • Wed 16 Oct 8:30 am – 10:00 am
  • The Village Hotel
    • Jeff Heasman, Jeff Heasman Training and Consulting

Learning Objectives: By the end of the session the delegates will be able to identify: • understand how the law relating to vicarious liability has developed • critically analyse recent decisions of the Court of Appeal and Supreme Court • assess how the insurance industry can adapt its practices to ensure the best outcome possible in light of recent decisions.

View event details

CPD Talk - 17th September 2019 - Driverless Cars

  • Tue 17 Sep 6:00 pm – 7:00 pm
  • The Village Hotel
    • David Williams , Axa

Learning Objectives: By the end of the session the delegates will be able to identify: • details of the governments work with regard to making connected and autonomous vehicles (CAVs) a reality for the UK • an understanding of some of the Government backed consortia & why insurers are involved in these • possible impacts of CAVs on the current insurance market, including changes to motor and public/products liability • how the UK insurance industry is responding and the workings of the ABI/ADIG • possible timelines for the various stages of driver assistance systems moving through to fully autonomous driving

View event details

St David's Day Lunch

  • Fri 01 Mar – Fri 01 Mar
  • The Madeira

The ever popular St David's Day lunch is always a great social event for CII members and non-members alike. Come along and meet your industry peers, catch up with old friends or just sample some great food and drink! The table is reserved for 1.00pm. The set lunch is £10.95 for 2 Courses Set Lunch Menu Starters Avocado Vinagrette Garlic Mushrooms Melon Pate Soup Spaghetti Tomato Sardines Main course Chicken au poivre - (cooked in black peppercorn sauce) Chicken Piri Piri - (marinated in wine, garlic, herbs, chillies & grilled) Chicken espetada - (madeira special kebab on skewer) Chicken Portuguesa - (cooked in tomato, mushrooms, onions, peppers, garlic, wine and cream) Pasta Madeira - (pasta cooked in tomato, mushrooms, onions, peppers, garlic, wine and cream) Pork espetada - (madeira special kebab on skewer) Sirloin steak - (grilled) Salmon Madeira - (cooked in light fish stock, garlic, wine and herbs) Scampi (deep fried) Hake - ( panfried ) Side Orders, Desserts & Coffees available at an extra cost You can stay for a few hours or stretch the lunch into the early evening - the choice is yours. In order to confirm your attendance and menu choice, please contact Charlotte Gwenter on 01792 704307 or email charlotte.gwenter@thomas-carroll.co.uk

View event details

Terrorism: A Dynamic Risk

  • Tue 19 Feb 6:00 pm – 7:00 pm
    • Sarah Moore ACII, Pool Re

Sarah will cover why the Pool Re scheme still exists and how it is changing to meet the modern threat. She will explain how to go about underwriting a risk that can't be approached in a conventional manner and how this differs from other low probability, high severity events. The talk will also cover how Pool Re is responding to the changing nature of the threat. Learning Objectives: . Outline the key aspects of the Pool Re scheme . Consider how the threat of terrorism in UK has changed over time and will continue to do so. . Examine why supported mechanisms continue to be necessary for terrorism around the world. . Consider recent terrorist events in UK and how these illustrate the dynamic nature of the risk. . Understand how terrorism can be underwritten and how Pool Re is evolving . Appreciate why business should buy terrorism and the choices they face.

View event details