Previous events
All previous events
Webinar: Broker E&O claims - why they are increasing and how these can be mitigated
Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of claims against brokers has never been higher. This presentation will explore why the number of errors and omission claims against brokers are on the increase and how these can potentially be mitigated. Various new pieces of legislation including the brokers' duty under the Insurance Act 2015, GDPR and the Insurance Distribution Directive are making brokers more vulnerable than ever, which coupled with increased litigation in society, increased client expectations and ever higher regulatory demands mean that brokers cannot continue to do what they have always done, far more proactivity is required.
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Webinar: 5 Habits of Highly Effective Claims Handlers in Insurance
Using his vast experience as a former litigation executive acting on behalf of claimants, as a senior liability adjuster acting on behalf of insurers, and now training claims handlers across the world, Jeff Heasman delivers this session in which he highlights what he has identified as the top 5 habits of highly effective claims handlers. The session looks at how these habits impact the performance of individual claims handlers, their teams, companies and also the experience of the customer. This session is valuable not only for claims handlers but everyone within the insurance industry.
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Through The Grapevine: What Wine Can Teach Us About Being a Better Communicator!
The characteristics of a good wine can teach us a lot about the characteristics of a good communicator. Each wine is unique in its character and so too is each person. However, there are common ingredients and methods that go in to producing the finished article, whether it be a good wine or a good communicator. Through tasting five different Spanish and Portuguese wines, each with a unique character, this session will relate these characteristics to the five essential characteristics of a good communicator, from preparation through to the execution of a message.
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Webinar: Understanding how insurers calculate a motor fleet rate
This presentation will look at how Insurers compile a motor fleet history and why brokers need to be aware of the cut-off date used. The webinar will explore the way in which underwriters look at fleet claims trends, and how they go about adding in expenses to obtain the quotation they offer your client. Very importantly, the presentation also looks at fleet risk management improvements that could be put in place by a client, and why it is so essential that a broker proactively brings these to the attention of an insurer
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Annual General Meeting 2023
We need you! To get down to our AGM... Your local institute council invites you to attend their 2023 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
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Webinar: Manufacturing sector - insurance issues and guidance
This session on manufacturing is looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them. Content and Learning: • Key risk issues • Property/BI cover issues • Liability/motor cover issues
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Webinar: The Consumer Duty Skills Toolkit - Part II
This session is being run in two webinars of one and half hours each. This is the second webinar, the first was scheduled on 8th March 2023. Two key pillars of the new Consumer Duty are consumer understanding and consumer support. With a move towards outcomes-based regulation, the need for a skills toolkit to stay on the right side of the regulation is critically important. During this session, you will learn skills based around: ➢ working in an outcomes-based regulatory environment ➢ communicating in a way that aids accessibility and understanding ➢ checking understanding to facilitate informed decision-making ➢ recognising and handling behavioural biases throughout the customer journey ➢ recognising and dealing with vulnerable customers The session is interactive and includes exercises and simulations that will help you practise the skills learnt and how to evidence outcomes. It is aimed at those working within the UK insurance and financial services industry.
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Webinar: Understanding the basics of regulation in the UK insurance industry
This webinar looks to provide an overview of the history of regulation within the UK insurance industry, who are the main regulators, how do they regulate and why regulation is so essential. The presentation will examine the principle-based approach to regulation put in place by the UK regulators and how this differs from rules based regulation in many other countries. it will also look at the main aspects of regulation including fair treatment for customer, ICOBS, training and competence requirements and solvency margins. All staff need to have an overview of how regulation applies to the insurance industry within which they work, and this presentation will provide this overview.
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CII Charity Quiz Nght
The 'Annual' Quiz is back!! We are pleased to be holding the CII Quiz again for the first time since 2019. Cost: £12.00 per person (inc food). There is a maximum of 6 persons per team. Quiz Prizes and Raffle Prizes to be won! Our charity for the quiz this year is the Morriston Food Bank. All profits from the night will be donated to the Food Bank and we are asking everyone to bring a food donation (tin of soup, packet of biscuits etc) As with all our social events the quiz is open to Institute members and non-members who are engaged in the Insurance Industry, bring along your family and friends.
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Webinar: The Consumer Duty Skills Toolkit
Two key pillars of the new Consumer Duty are consumer understanding and consumer support. With a move towards outcomes-based regulation, the need for a skills toolkit to stay on the right side of the regulation is critically important. During this session, you will learn skills based around: ➢ working in an outcomes-based regulatory environment ➢ communicating in a way that aids accessibility and understanding ➢ checking understanding to facilitate informed decision-making ➢ recognising and handling behavioural biases throughout the customer journey ➢ recognising and dealing with vulnerable customers The session is interactive and includes exercises and simulations that will help you practise the skills learnt and how to evidence outcomes. It is aimed at those working within the UK insurance and financial services industry. This session will be run in two webinars of one and half hours each. The second webinar is scheduled for 4th April.
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St David's Day Lunch
The ever popular St David's Day lunch is back again this year. It is always a great social event for CII members and non-members alike. Come along and meet your industry peers, catch up with old friends or just sample some great food and drink! The venue this year will be: The Belle Vue Bistro, 8 Belle Vue Way, Swansea, SA1 5BY The table is reserved for 1.00pm. You can stay for a few hours or stretch the lunch into the early evening - the choice is yours.
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Webinar: Business Interruption – calculating an insurable gross profit sum insured
Business Interruption insurance can be a difficult area for brokers and especially calculating the correct gross profit sum insured This introduction level BI insurance session looks at the main issues of calculating the insurable gross profit sum insured and common pitfalls faced.
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Webinar: Commercial Property Insurance - Clauses and conditions
This presentation will go through all the main conditions and clauses that can be found in a Commercial Property wording, what is their purpose and when should they be included. The presentation will also explore what happens if a broker fails to bring certain conditions to the attention of the policyholder and why underwriters need to think carefully about the clauses conditions they use. There are many different wordings in the market place, and explaining coverage clearly to policyholders is where a broker can add significant value compared to direct offerings.
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Webinar: Sales Mastery
Boost your sales with evidence-based methods, poise and confidence. We know more than ever before about the human brain and how we make decisions – but most of us are still unaware of how to apply these new insights to selling. Most sales methods have not adapted to today’s selling climate. 60% of the buying cycle is complete before the salesperson even enters the frame. The focus therefore moves from transaction to partnership, with the emphasis on customer retention, cross-selling and referrals to maximise your customers’ lifetime value.
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Webinar: Inflation and the implications for insurance
This session on inflation considers what affect increasing inflation has on business insurance – what clauses and cover issues brokers and insurers need to consider for various classes of cover.
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Webinar: An introduction to co-opetition and how it applies to insurance and financial services
This webinar was originally scheduled for 22nd November, but due to ill health it will now be Wednesday 30th. We hope you can join us. Co-opetition is the combination of co-operation and competition. From negotiations to business growth and working effectively as an intermediary or with intermediaries, the strategy of co-opetition will be a valuable tool that you will be able to implement in your day-to-day work. This webinar will show you how instead of creating a winner takes all environment, you will be able to move towards an environment in which the end results benefit everyone and so people are happier, more successful and more profitable. This webinar will also demonstrate how differences of opinion can actually make it easier to reach an agreement, therefore helping you during the sales process or any other type of negotiation.
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Annual Dinner 2022
Our President, Sally Hendricks, is delighted to invite you to the Insurance Institute of Swansea & West Wales prestigious Annual Dinner, which aims to fundraise for our President's nominated charity, The Fire Fighters Charity. Date: 11th November 2022 (6.30pm for 7.00pm) Venue: The Dragon Hotel, The Kingsway, Swansea
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Webinar: Public Speaking Skills
Public Speaking is an essential skill for any ambitious individual. Individuals who speak at events have the opportunity to demonstrate their knowledge and credibility to a wider audience and to raise your profile internally and to your industry. Yet many, many people avoid public speaking as they are scared. In this virtual workshop Susan shares the secrets of Public Speaking “Superstar Communicator” style
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Face-to-Face CPD: The Outlook for the UK Economy
We are very much looking forward to having a face-to-face meeting for members - Coffee/tea and breakfast rolls will be provided! The highly interesting and fascinating presentation will provide a summary of the Bank of England's Monetary Policy Committee's latest projection for growth and inflation in the UK. The information provided at this talk is strictly 'off the record'. To this end only attendees registered in advance will be allowed admission and the content is not for circulation after the event.
View event detailsWebinar: Commercial Property insurance - Setting correct property, stock and contents sums insured in a high inflation world
It is estimated that at least 80% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoid the under-insurance trap. Under insurance has been made considerably worse now that we are seeing UK inflation go into double digits, and this is something all brokers, underwriters, claims staff and loss adjusters need to be aware of.
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