Be heard: Improve upon your communication skills
Improve upon your communication skills by understanding your personal communication style
This webinar will help you appreciate and understand your personal communication style and will help you communicate more effectively, be heard and listened to.
This will help you to be more engaging and influential when communicating and negotiating with others.
Learning objectives
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How we communicate differently
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Why we sometimes aren’t heard
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Things to think about when communicating with others
Meet the trainer: Matt Owen-James
Matt is an experienced Training Specialist with a 15 year record of success in the insurance sector. With numerous roles including broking, account management, operations and learning and development. Matt is focused on maximising employee performance and competence, quality assurance, engagement and careers progression with effective training programs. He gets excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements with the aim of growth. Matt had several roles in the insurance broking industry, including Account Management (both personal and commercial lines), team manager positions and operational positions. Matt has supported students through their Cert CII qualification in the UK and UAE. After achieving Level 3 in Learning & Development, the next goal is to become Level 5 CIPD qualified. Matt is also studying to achieve the ACII.
