How to have Difficult Conversations

This topic has been one of Michael’s most popular training courses for nearly a decade. Why? Simply put, because to have a successful difficult conversation is such a challenge. They involve a combination of negative emotions, uncertainty, social awareness and fear of a poor outcome. So a lot of people just avoid having them. This often results in the issues not only not going away, but building up, alongside resentment and often exploding further down the line. You don’t want that. 

Everything that you need to do for success in this area can be learned- all you need is a good attitude and an open willingness to learn and apply what you will learn. If you are both willing and able to have difficult conversations successfully, you will be an outstanding and highly sought after professional. 

Be brave and you can achieve successful outcomes! 

You will learn 

How to handle the emotional aspects of difficult conversations

The common mistakes people make with difficult conversations and what to do instead 

Unique Kataholos training techniques such as The 4 Ps, VIP and the Separation Technique 

How to plan, recognise and stay focused on successful outcomes from a difficult conversation