CPD WEBINAR - ADAPTING COMMUNICATIONS FOR THE VIRTUAL WORLD

Content and Learning

• Mehrabian’s Law – 3 elements to interpreting communication from others. Body language is the most important - lost in a virtual world.
• Email – research on reasons for miscommunication and conflict. How to adjust to mitigate against this.
• Impactful and clear writing skills
• Adapting verbal communication
o The 3 Vs
o Speech techniques to improve how we sound and build the Visual aspect.
o Virtual questioning techniques
• Communication in virtual meeting platforms

Learning Objectives

Understand how we communicate and how we interpret communication from others.
Understand the depth of communication across different media.
How we can adapt to avoid miscommunication and conflict, and deepen communication across different media

Our Speaker

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer.

Nick is an Economics graduate with over 25 years corporate insurance broking experience
He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles.

As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.

In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. Nick is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.

In the last two years Nick has worked in a self-employed capacity in training, coaching, and consulting. He works with a specialist adviser in Insurance sector M&A (Mergers & Acquisitions), and through Nick Thomas & Associates.

This webinar will be recorded and the Zoom link for members to join the session will be sent out 48 hours beforehand. Please do not share the link. Please direct any questions to Education Lead simon.mcgill@ecclesiastical.com