CPD WEBINAR: The Importance Of Emotional Intelligence At Work

Wednesday, 28 June 2023
12:00 pm – 1:00 pm (UK time)
    • Nick Thomas, Nick Thomas & Associates
    • Jacqui Turner, Nick Thomas & Associates

This session delivered by Jacqui Turner and Nick Thomas explains an Emotional Intelligence Model as developed by Peter Salovey and John Mayer
The session will explore the importance of Emotional intelligence by outlining the many benefits to employees, prospects, customers, and organisations.
During the session we will explore common workplace situations that can trigger negative emotions and share effective techniques for effectively managing a variety of emotions such as frustration, disappointment, and nervousness.
Finally, we will look at the importance of empathy, as a key EI skill and explain how to be empathetic, in a sincere way, with colleagues and customers alike.


• The Emotional Intelligence Model as created by Peter Salovey and John Mayer – the originators of the term ‘Emotional Intelligence’
• IQ vs EQ – which is more important in terms of achieving success?
• Explore the many benefits of EI to employees, customers, prospects, and organisations
• EI and the link to customer satisfaction – The UKCSI Report
• Explore common workplace situations which can trigger negative emotions
• Learn how emotions such as frustration and disappointment can negatively impact performance and service delivery, if they are not managed effectively
• The role of perception on our thoughts, emotions, and actions
• An introduction to the ‘reframing’ technique
• How to become more self-aware of your own emotions and the emotions of others
• An introduction to a variety of approaches and techniques to effectively manage negative emotions
• Learn what Empathy is and isn’t and explore ways to demonstrate empathy with sincerity, when interacting with colleagues, customers, and prospects


Understand what Emotional Intelligence is as well as

• Understand the benefits of EI to employees, customers, prospects, and organisations
• Explore common workplace situations which can trigger negative emotions
• Learn effective ways to manage a variety of emotions in the workplace
• Understand what empathy is and explore ways to demonstrate sincere empathy with colleagues, customers and prospects


This is a Zoom session. Your link will be sent by booking email confirmation and session reminder The event will be recorded. Any Q's to simon.mcgill@ecclesiastical.com

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.