CPD WEBINAR: The New Consumer Duty: are you ready for a "paradigm shift?"
The FCA has referred to the new consumer duty as a paradigm shift in their expectations.
As we move ever closer to outcomes-based regulation, the FCA is increasingly focusing on the need for firms to embed conduct and cultural changes throughout the customer journey.
This session will help you to understand the FCA´s expectations and the practical steps you can take now to ensure that you and your firm are prepared for this paradigm shift in the way we work. In particular this webinar will focus on the pillars of consumer understanding and consumer support.
Learning Outcomes
By the end of the session, participants will be able to:
➢ understand the main principles of the new consumer duty.
➢ recognise the implications that the duty will have in terms of fair value, conduct and culture within your firm.
➢ implement a strategy to ensure you meet the FCA´s expectations.
OUR SPEAKER
Jeff Heasman is a well-known international speaker, university lecturer and webinar host. He operates international businesses based on his skills in communication, law, insurance, psychology and education. He is currently researching a doctoral thesis based on the conflict between human and machine decision-making in insurance and its impact on trust. In 2020, he graduated top of the class from the Yale School of Management Executive Education programme in negotiation strategies with a grade of 100% across all six modules. He holds a bachelors and masters degree in law and a postgraduate teaching qualification.
HOUSEKEEPING
This is a Zoom CPD webinar. Joining instructions will be sent 48 hours before the event. The session will be recorded.
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.